I have a Google Pixel 9 pro xl on contract for about 9 months

Rh104ty is my postcode.

I have always had issues when not using WiFi calling.

I live in an area cut out of woodlands.

Signal strength varies house to house.

Worst case scenario, could I port out my number, get a different ID sim, with a new number and continue playing full contract price?

Thanks 

Geoff

Hi there ​@Geoff Gant, I can see that Three UK are currently working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

On top of this, looking at the coverage checker, I can see you live in/near patchy areas, so we’d expect weaker signal here for 4G, and no 5G here at all. We’d only really expect a good 4G signal in this area when outdoors. Please see below:

https://www.three.co.uk/support/network-and-coverage/coverage

The coverage checker is only a close estimate, so although it may not show directly in the patchy area, it’s likely that the signal here is poor too, and with that on top of the on-going work and no 5G in the area, we’d likely expect weak signal here overall I’m afraid.

In terms of porting out, this would cancel your current contract and trigger the termination fee I’m afraid. There’s no way of porting out and keeping a contract active unfortunately.

When does your contract end?

Thanks,

Tyler

Thank you for the comprehensive response.

So I have to wait and hope!

Surely you have an obligation to provide a signal in a reasonable time?

I believe my contract tuns until November 2026

Hi again Tyler,

7 days have gone by, I can’t make or receive calls.

How long can this go on for before you let me port out my number?

I’m happy to pay for my handset, but why airtime when there isn’t any.

Tesco mobile allow you this option.

Comments would be appreciated.

Thanks,

Geoff

Hi ​@Geoff Gant 

Outages we typically expect to be fixed within a week, if you’ve been subject to an outage for over a week, we’d want to take a further look into it.

However if the signal is generally weak (as ​@Tyler C mentioned it is) and you’ve had this issue since joining there may not be much we can do, there are going to be weaker spots where our coverage doesn’t hold up as well, all iD Mobile plans have a cooling off period where shortly after joining you’d be able to return if you’re unhappy with the signal, if this right was not exercised when you had the option, it wouldn’t be available months or years later.

As you’ve had the outage for over a week, we’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom