Hi ​@Sim28,

Thanks for reaching out, and I’m really sorry to hear about the signal issues you’ve been experiencing in Wigan town centre, especially after things have been working fine for so long.

From what you’ve described (no bars indoors and needing to toggle airplane mode to reconnect), it does sound like it could be linked to a local network issue, particularly as your colleagues are seeing the same thing too.

Before I check things on the network side, it’s worth trying a quick network reset, as this can often help your phone reconnect properly to the nearest mast:

For iPhone:

• Go to Settings > Phone > My Number and make sure your number is showing correctly
• Then head to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

(This will remove saved WiFi passwords, so you’ll need to reconnect afterwards)

For Android:

• Go to Settings > About Phone > Status > SIM Status (this may vary by device) and check your number is correct
• Then go to Settings > General Management > Reset > Reset Network Settings (wording can differ depending on the handset)

Also, if you haven’t already, try a quick restart or toggling airplane mode again after the reset.

Should this not work, could you please share the postcode where you’re experiencing the issue? I’ll check for any known outages or maintenance work and update you from there.

Regards,

Gemma M

The iD Mobile Social Media Tean

Hi Gemma, 

Many thanks for your reply.

I have just tried this whilst in the building, but it hasn’t worked.  One of my colleagues has also tried with the same result. 

Could you please check the local network?  The postcode is WN1 1YN.

Thank you.

Hi ​@Sim28 

Thank you for the information.

I can see that there was some planned work in your area yesterday, which has now been resolved. Could you please try manually connecting to the network and see if this makes a difference?

Can you try the below for me please and see if you can use services.

Apple
 
Press Settings.
Press Mobile Service.
Press Network Selection.
Press the indicator next to "Automatic" to turn automatic network selection on or off.
If you turn off the function, press the required network which will be iD mobile.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Wait few minutes and try test services again.

Android

Swipe down on the main screen to reveal the notifications panel
Tap the settings icon
Tap Connections
Tap Mobile networks
Tap the switch button to turn Select automatically off
Select iD mobile

Wait few minutes and try test services again.

Michael Z

Hi Michael, 

Sorry for the delayed reply, I have only just seen your response above.

I have tried your suggestion, but am still losing signal.

However, we have apparently had a message from our IT department that EE and 3 are having issues with their network in Wigan centre, with EE having no signal whatsoever and 3 having issues which they are working on, so that is probably the cause.  

Could you check this at your end and confirm?

Thanks.

Further to my last message above, the situation is still the same.

Could you please check the local network as this has been going on now for far too long.

Hi ​@Sim28, 

Thank you for getting back in touch. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks, 

Anneline

The iD Mobile Team