Hi ​@Kellie1 

We’re sorry to hear this.

What device is your SIM card inside?

Anika

iPhone 12

Hi ​@Kellie1 

Have you tried resetting your network settings?

Anika

How do I do that please? 

Hi there ​@Kellie1,  For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

Thanks,

Tyler

I’ve tried this & still no signal 🙈

Hey there ​@Kellie1, sorry to hear that.

Currently, which SIM card do you have active? Is it one of the eSIM’s, or the physical SIM, and which was activated last?

Thanks,

Tyler

The physical sim which was the latest one activated 

No problem ​@Kellie1, and to confirm, is the physical SIM inside the phone and set to primary SIM, and you’ve deleted the other eSIM’s now, as they’ll no longer work and may interfere with the physical one?

Thanks,

Tyler

Yes I’ve done all that 👍🏼

No problem ​@Kellie1, sorry about all this. Do you have no signal at all, and/or does it say something like “No SIM”?

Thanks,

Tyler

It showing connected to iD but no signal 

Hi there ​@Kellie1, thank you for confirming.

Was everything working okay with the old SIM before the upgrade? Is it the same device?

Thanks,

Tyler