no signal or 4G/5G

I am struggling with using my data too - it was working fine but since yesterday I have been unable to use it - very tricky as I am abroad at the moment and relying on it for navigation 

Hi ​@AG123,

Thanks for getting in touch, I’m really sorry to hear you’ve been experiencing this.

As you’ve mentioned this has been happening intermittently over the past week, we’ll run through some general troubleshooting steps first, as this is often caused by a network registration or device configuration issue rather than a local outage.

Please try the following:

1. Restart your phone:

• Turn your device off completely
• Leave it off for 30 seconds
• Turn it back on and test again

2. Toggle Airplane Mode

• Switch Airplane Mode ON for 30 seconds
• Then switch it OFF again to force a fresh network connection

3. Check network selection

• Make sure your phone is set to automatic network selection
• If it’s already automatic, try manually selecting the network and then switching back to automatic

4. Reset network settings
This can often resolve issues where signal is present but services don’t work properly.

• iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
• Android: Settings > System > Reset Options > Reset Wi-Fi, Mobile & Bluetooth (wording may vary slightly)

(Note: this will remove saved Wi-Fi passwords and Bluetooth connections.)

5. Check for carrier settings updates (iPhone only)

• Go to Settings > General > About
• If an update is available, you’ll be prompted to install it

6. Check SIM / device

• If possible, remove your SIM card and reinsert it
• If you have another device, try the SIM in a different phone to see if the issue follows the SIM or the handset

If this does not resolve or improve the issue, I kindly ask that you provide the full postcode of the areas that you are facing coverage issues so that I can check the coverage in the areas to see if there are any reported issues. 

Regards,

Gemma M

The iD Mobile Social Media Team

Hi ​@flozzapeach 

Thanks for getting in touch, and I am so sorry to hear of the issues that you are facing with your roaming services. Please could you confirm which country you are currently roaming in so that I can provide more direct troubleshooting steps. 

Regards,

Gemma M

The iD Mobile Social Media Team

I am in Germany, and according to id it is one of the countries I have free roaming. I have full bars of data, but when I turn it on nothing happens and I am unable to connect to the internet. I have made sure that international roaming is allowed on my id app and turned it on and off again for good measure! I also have toggled airplane mode and turned my phone on and off again. I have also attempted manual network selection and then automatic (which is what it usually is). At the moment the network is o2-de and has 3 bars but again the moment I try to use it it doesn’t work. I also have 17GB of data left over so I don’t think it’s an issue of me running out. Thank you for your help, I tried to give as much information as possible!

Hi ​@flozzapeach 

Can you please tell me which network you are currently connected to in Germany?

Our network partners in Germany are Telekom Deutschland (formerly T-Mobile) and O2.

Michael Z

I am having the exact same issue, and have been since Thursday 7th May. I’m really unsure what’s going on as no one seems to have any answers. I have replaced my sim 2x in the past week, as recommended. Nothing helps or works, and the customer support people are useless, just telling my to do the same thing over and over again and offering no explanation. Terrible!