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no signal since switching

Jazz Powell
Community Member

I have recently switched from EE to ID mobile, the switch was complete yesterday but I have no signal at all since then. I’m having to use wifi. Please can someone assist urgently? I have reset phone

    2 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4760 replies
    • March 21, 2025

    Hey there ​@Jazz Powell, sorry to hear that.

     

    Are you having issues still?

     

    Have you tried restarting your phone?

     

    Have you also reset network settings?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Decembersangel72
    Silver Contributor
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    HI ​@Jazz Powell 

    Have you checked the coverage for your area to see if there are any ongoing works affecting the signal?
    https://www.idmobile.co.uk/help-and-advice/coverage

    What phone make/model do you have?

    Is it on the ‘Approved Handsets’ list for use on the iD Mobile network?
    https://www.idmobile.co.uk/help-and-advice/approved-handsets

    Can you use data and send/receive texts?
    Does your handset have VoLTE enabled?

    All and any information will be helpful in aiding us to narrow down the problem you are having.
    x x
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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