Skip to main content
Solved

No way of getting help

  • October 17, 2024
  • 2 replies
  • 43 views

My network coverage is awful lately, I have to walk about 10 minutes away from my house to get any 4g at all. I have even driven to the top of the village before it has found the signal recently. 

I have tried all previous suggestions on other posts such as restart, factory reset but nothing helps.  

Being unable to find any chat button or easy way to contact customer services is beyond frustrating. I moved to thos company because they were cheaper than anyone else, I now know why!

Best answer by andewhite

iD Mobile

These community articles should help, @Loubylouby

When using iD Live Chat, just tell the 24/7 chatbot you’d like to “talk to a person”. 

View original

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12165 replies
  • Answer
  • October 18, 2024

iD Mobile

These community articles should help, @Loubylouby

When using iD Live Chat, just tell the 24/7 chatbot you’d like to “talk to a person”. 


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8175 replies
  • October 21, 2024

Hi @Loubylouby,

Welcome to the Community!

I hope that your issue is resolved.

If you require further assistance, please let us know.

 

Kash