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Not registered on network

  • December 16, 2020
  • 15 replies
  • 787 views
B
Community Member

My phone has been out of action for weeks. I've been getting a message at the top of my screen stating "emergency calls only", I try to make a call but I keep getting "not registered on network".

I’ve been using my phone for over a year with no problems, suddenly this happens. I upgraded my plan from £14.99 to £15.99 in the hope that this would make a difference, but no.

On the 8th December, I recieved a text from Id mobile - "Good news! Your new SIM card is now in the process of being activated. The SIM should be activated shortly, but this can take up to 24 hours. We'll send you a text message to confirm as soon as the activation is complete".- I never requested a new sim card nor an activation. I have not recieved a sim card nor a confirmation text.

I can’t get throught to Livechat either! 

Could the  ID team please urgently resolve this problem.

Best answer by Ryan D

Hi @BazSmith,

I’m sorry to hear about these issues. If you upgrade, a new SIM card is sometimes sent just in case you have a new device and it sounds as though the SIM card was activated within your account when the prompt appeared. We will send you a PM now to help further.

Ryan

This topic has been closed for replies.

15 replies

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • Answer
  • December 23, 2020

Hi @BazSmith,

I’m sorry to hear about these issues. If you upgrade, a new SIM card is sometimes sent just in case you have a new device and it sounds as though the SIM card was activated within your account when the prompt appeared. We will send you a PM now to help further.

Ryan

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F
Community Member
  • Frithfisher
  • Community Member
  • January 26, 2021

My phone has been working fine but has come up with the message, ‘Not registered on Network’. I also can’t get through to live chat and there are no phone numbers for iD.

Kevin M
iD Mobile Employee
  • Kevin M
  • iD Mobile Employee
  • January 28, 2021

Hi there @Frithfisher 

Have you tried restarting your phone at all to see if that helps?

Could you try taking out your SIM card, then re-inserting that and seeing how things fair?

Let us know if this continues to happen and if you notice any pattern to the problem?

Knowing your full postcode could potentially help us also.

Thanks

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    F
    Community Member
    • Frithfisher
    • Community Member
    • January 28, 2021

    Yes, this has worked for texts and calls. Thanks 

      Ryan D
      iD Mobile Employee
      • Ryan D
      • iD Mobile Employee
      • February 1, 2021

      Hi @Frithfisher,

      That’s great to hear! Please let us know if you need help with anything else.

      Ryan

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      B
      Community Member
      • BazSmith
      • Author
      • Community Member
      • February 5, 2021

      Most helpfull. Many thanks.

      Baz

      Will R
      iD Mobile Employee
      • Will R
      • iD Mobile Employee
      • February 6, 2021

      No worries @BazSmith,

       

      We’re always here if ever you need anything else.

       

      Will

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      S
      Community Member
      • scarbw
      • Community Member
      • June 21, 2021

      Hi there,

      I recently moved to iD and was sent a new (already activated) SIM card but my phone keeps showing me the message “not registered on network” whenever it fails to call. I have received/made a small handful of calls already but most people trying to ring me tell me it goes straight to voicemail. (With texts the message is “service unavailable”.)

      My phone is not on the approved/compatible handset list but I have already made and received calls with this problematic SIM.

      I have already attempted to restart my phone, take out and re-insert my SIM, and iD does not come up as an option when selecting a network operator manually in settings.

      Would appreciate some guidance. Thanks

      Will R
      iD Mobile Employee
      • Will R
      • iD Mobile Employee
      • June 22, 2021

      Hi @scarbw,

       

      What handset are you using?

       

      Will

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      S
      Community Member
      • scarbw
      • Community Member
      • June 22, 2021

      Hi @Will,

      It’s a Samsung Galaxy M31, unlocked.

      Thanks

      Will R
      iD Mobile Employee
      • Will R
      • iD Mobile Employee
      • June 22, 2021

      Thanks @scarbw,

       

      Have you tried switching between 3G and 4G?

       

      Will

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      S
      Community Member
      • scarbw
      • Community Member
      • June 22, 2021

      @Will my phone doesn’t give me a 4G option, only 2G or 3G. Thanks

      Mohsin
      iD Mobile Employee
      • Mohsin
      • iD Mobile Employee
      • June 23, 2021

      Hi @scarbw 

      Are you able to test the sim in another phone to see if you are still having the same issue? 

      -Mohsin

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      S
      Community Member
      • scarbw
      • Community Member
      • July 1, 2021

      Hi @Mohsin,

      I have tested the SIM in a different phone (OnePlus 2) and it didn’t work. I understand this is an old phone but I have no other alternative.

      Will R
      iD Mobile Employee
      • Will R
      • iD Mobile Employee
      • July 2, 2021

      Oki doke @scarbw, it sounds like you may need a replacement SIM card.

       

      We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

      To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

      Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

      We’ll see you there.

       

      Will

       

       

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