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Ongoing Network Dropouts – Support Needed / Anyone Else?

  • August 26, 2025
  • 11 replies
  • 363 views
R
New Contributor
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Hi all,

I’ve been with ID Mobile for a couple of years but I've been having intermittent network problems for months now, and I’m hoping both iD support and other customers can advise.

The issue is that the signal drops out completely, sometimes several times a day, and the only way to restore service is by switching airplane mode on and off.

To rule out possible causes, I’ve already tried:

* A brand new SIM card

* A full factory reset

* Using a completely different handset

I've also been travelling around multiple areas across England, Wales and Northern Ireland. The problem has been consistent in all those locations.

The only time I haven’t experienced it is when roaming in the Republic of Ireland, which makes me think it’s a network-related issue rather than my devices.

Support team – could you confirm if this is a known problem on the iD/Three network? Is there anything else I should try, or can this be escalated for investigation?

Other users – are you noticing the same thing, or is this just me?

Thanks in advance for any help.
 

Best answer by rickygamble

The issue turned out to be a faulty SIM card. It was frustrating, as the solution was only offered by a UK-based advisor after I began the process to terminate my contract.

    11 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • August 29, 2025

    Hi ​@rickygamble 

     

    That sounds like a strange one, as if the issue is happening everywhere you’ve been in the UK, it wouldn’t likely be network related as the network changes place to place.

     

    In your device settings, are you able to select 4G/LTE instead of the likely default 5G?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Active Contributor
    • Stevie7
    • Active Contributor
    • September 4, 2025

    I've had a similar problem. Over the last 4 days I've had intermittent and brief loss of network coverage. It's never happened before even though I've got a fairly weak signal. Id you really need to sort this!!!!

    R
    New Contributor
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    • rickygamble
    • Author
    • New Contributor
    • Answer
    • September 4, 2025

    The issue turned out to be a faulty SIM card. It was frustrating, as the solution was only offered by a UK-based advisor after I began the process to terminate my contract.

    S
    Active Contributor
    • Stevie7
    • Active Contributor
    • September 4, 2025

    Ricky gamble's issues are more complex than mine and I'm glad they are sorted.

    Yesterday your network went down twice and the 3 days before once. Why is this happening? I've been with Id for over 3 years now and can't understand why it's happening now. If it's not sorted I will have to consider moving.

     

    L
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 5, 2025

    Hey there ​@Stevie7, what’s the full postcode please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Active Contributor
    • Stevie7
    • Active Contributor
    • September 5, 2025

    Hi Tyler. Didn't crash yesterday for a change. Yippee. Postcode NG8.

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 8, 2025

    Hi there ​@Stevie7, glad to hear. What’s the full postcode please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Active Contributor
    • Stevie7
    • Active Contributor
    • September 8, 2025

    Hi Tyler. In answer to your question the full postcode is NG8 5EZ. Also over the last 3 days the network has gone down between 11.45pm and midnight for roughly 10 minutes each time. So I spoke too soon in my last message to you. Wondering if it's anything to do with the Vodafone merger as it's only started recently. Any ideas?

    Stevie7 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 10, 2025

    Hi there ​@Stevie7, sorry to hear that. It could be that Three UK are working on something there. Is the issue only at 11:45pm each night for 10 or so minutes to confirm, or ar other times also?

     

    It could well be due to the merger inferering or some changes on-going in your area at the moment.

     

    Thanks,

    Tyler

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    S
    Active Contributor
    • Stevie7
    • Active Contributor
    • September 10, 2025

    Hi Tyler C. Thanks for your response.

    Yes it is mainly for 10mins or so at about 11.45pm. it has on occasions gone off for the same amount of time at approx 1.45pm.

    Glad to hear it's not my phone. Hopefully it will stop soon.

    Thanks again. Stevie7 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 11, 2025

    Hi there ​@Stevie7, no problem at all, thank you.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S

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