Skip to main content
Solved

outgoing and incoming calls arent working

  • January 23, 2025
  • 5 replies
  • 413 views

Hello. 
my phone is not allowing me to make calls and hasn’t been all day, I’ve had some really important calls I’ve needed to make today that I have been unable to due to this. 
my incoming calls were working, however they stopped coming through an hour or so ago. 
Im using an iPhone 15, fully up to date with all updates. I’ve turned it on and off 3 times and on and off airplane mode a handful of times too. 
I really need this fixing by this evening. 
 

many thanks 

Best answer by Paul Spence

There is a network outage that is screwing with phonecalls. Go to this link for updates :-

 

View original

5 replies

  • New
 Contributor
  • 3 replies
  • January 23, 2025

Same here and expecting a really important phone call. Unable to access voicemail too.


Paul Spence
New
 Contributor
Forum|alt.badge.img+1
  • New
 Contributor
  • 4 replies
  • Answer
  • January 23, 2025

There is a network outage that is screwing with phonecalls. Go to this link for updates :-

 


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 3294 replies
  • January 24, 2025

Hey there ​@Flissgregory, ​@Fossil6091 & ​@Paul Spence

 

We're aware of a network wide issue that was affecting services, and we believe this has now improved for most customers, so please restart your phone and attempt to call. We sincerely apologise for any inconvenience caused, and really appreciate your patience.

 

Updates can be found here:

 

https://community.idmobile.co.uk/contacting-id-183/we-are-aware-that-some-customers-are-experiencing-issues-making-and-receiving-calls-72269

 

Thanks,

Tyler


  • New
 Contributor
  • 1 reply
  • March 7, 2025

I am a nee customer with id network , but when I put my sim on my I phone 11 , I am not able to make any calls

 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7893 replies
  • March 7, 2025

Hi ​@anoopks456 

 

Sorry to hear this, when you put the SIM in another device, does it work there?

 

Is it just calls not working? How are texts and data?

 

Tom