Peru, Argentina & brazil

Hi there @Janine Martin 

Your phone should work out there.

You would be wise to set your account up prior to going, like checking you have roaming enabled on the account (not just the phone), setting any billing cap. Then checking your phone is set correctly too, like ensuring roaming is off on the phone until you get there, maybe even tweaking the setting so your phone has a manual network connection etc.

And hopefully this might allow you to decide on whether to use your iD SIM or go with a SIM from each country as (at the time of posting):

For Peru:

Roaming	Pay monthly	Pay-as-you-go****
Calls to UK*	£6.00	£6.00
Calls to Peru*	£6.00	£6.00
Calls received*	£2.40	£2.40
Texts to Peru**	£1.20	£1.20
Texts to UK**	£1.20	£1.20
Picture message (MMS) sent**	£0.60	£0.60
Internet and Data (per MB)***	£15.00	£15.00

* Price per minute

** Please note: MMS charges vary. For further information, refer to Terms & Conditions. If you joined or upgraded on or before 20th June 2023 the MMS cost is £0.30 per message for Roaming within EU Bands 1 and 2.

*** Data is charged or deducted in one kilobyte (KB) increments and any part KB used will be rounded up to the nearest KB

**** The charges below will apply to all Pay-as-you-go customers starting from 1st October 2024. Find out more about the current charges here.

Prices shown include VAT where applicable.

That IS a tad pricey (and I highlighted the bits in bold)

For Argentina:

Roaming	Pay monthly	Pay-as-you-go****
Calls to UK*	£2.40	£2.40
Calls to Argentina*	£2.40	£2.40
Calls received*	£2.40	£2.40
Texts to Argentina**	£0.60	£0.60
Texts to UK**	£0.60	£0.60
Picture message (MMS) sent**	£0.60	£0.60
Internet and Data (per MB)***	£1.50	£1.50

* Price per minute

** Please note: MMS charges vary. For further information, refer to Terms & Conditions. If you joined or upgraded on or before 20th June 2023 the MMS cost is £0.30 per message for Roaming within EU Bands 1 and 2.

*** Data is charged or deducted in one kilobyte (KB) increments and any part KB used will be rounded up to the nearest KB

**** The charges below will apply to all Pay-as-you-go customers starting from 1st October 2024. Find out more about the current charges here.

Prices shown include VAT where applicable.

Not as expensive, but still yikes!

And for Brazil:

Roaming	Pay monthly	Pay-as-you-go****
Calls to UK*	£2.40	£2.40
Calls to Brazil*	£2.40	£2.40
Calls received*	£2.40	£2.40
Texts to Brazil**	£0.60	£0.60
Texts to UK**	£0.60	£0.60
Picture message (MMS) sent**	£0.60	£0.60
Internet and Data (per MB)***	£1.50	£1.50

* Price per minute

** Please note: MMS charges vary. For further information, refer to Terms & Conditions. If you joined or upgraded on or before 20th June 2023 the MMS cost is £0.30 per message for Roaming within EU Bands 1 and 2.

*** Data is charged or deducted in one kilobyte (KB) increments and any part KB used will be rounded up to the nearest KB

**** The charges below will apply to all Pay-as-you-go customers starting from 1st October 2024. Find out more about the current charges here.

Prices shown include VAT where applicable.

Well at least that’s the same as Argentina.

HTH

Hey there @Janine Martin, welcome to Community!

As you can see as kindly advised by @Daz_S, you can indeed use your phone in Argentina, for the costs send above, which you can find via this link:

https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

You can find advise of how to set your phone up below:

• How to prepare your phone for a trip abroad

Thanks,

Tyler

Thank you for this.  I did pop into my local Three shop for advice and they weren't helpful at all.  Just sent me away and said "speak to ID"...

‘THAT’ tends to happen if you’re not a direct customer @Janine Martin 

What about popping into Currys - they should have iD <clears throat> ‘experts’ in there and they may advise

Or read the first few posts I created regarding setting up our Samsung phones when my wife and I went to Europe:

• European Crusie. Have I prepared correctly?

(ignore crusie, it should have been cruise - I must have been too excited!)

Hey @Janine Martin, sorry to hear that.

Unfortunately, there’s not much Three UK can do in terms of general troubleshooting for phone issues, as although we use Three UK’s network, we’re two completely separate businesses, and they have no control over anything to do with us, other than general signal.

We’re glad we could help.

Thanks,

Tyler

Thanks everyone for your advice. I'll definitely be following your advice (but not for cruising obviously!).

Lol @Janine Martin 

Those tweaks worked well for me.

Just remember manual network selection will cause the phone to drop the network in the event of turning the phone off. If you do switch it off you’ll need to manually reconnect (even in the UK). Obviously when you get back moving it back to automatic isn’t a bad idea.

Our phones worked well after the automated rate advice text came through🙄

Oh and the blip when it dropped the roaming network twice at one of the stop offs🤐

But you’ll be fine (hopefully) 😏