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phone not sending or receiving calls

  • January 24, 2025
  • 19 replies
  • 266 views
E
Active Contributor

When can I expect my id mobile phone to start being able to make and receive calls

 

 

Best answer by Natalie W

Hello ​@Eric Heavisides 

 

Thank you for getting in touch. 

 

A network wide issue was identified and we can advise 3UK have confirmed that services are now fully back to normal, apart from some localised issues related to Storm Éowyn.

All updates are available here. 

 

We apologise for an inconvenience caused by the issue and want to thank you for your patience and understanding whilst we got this repaired. 

If you are still experiencing issues, can you please try rebooting your handset and let us know how you get on?

 

Thank you, 

 

Nat 

    19 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • Answer
    • January 24, 2025

    Hello ​@Eric Heavisides 

     

    Thank you for getting in touch. 

     

    A network wide issue was identified and we can advise 3UK have confirmed that services are now fully back to normal, apart from some localised issues related to Storm Éowyn.

    All updates are available here. 

     

    We apologise for an inconvenience caused by the issue and want to thank you for your patience and understanding whilst we got this repaired. 

    If you are still experiencing issues, can you please try rebooting your handset and let us know how you get on?

     

    Thank you, 

     

    Nat 

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    E
    Active Contributor
    • Eric Heavisides
    • Author
    • Active Contributor
    • January 24, 2025

    Now working as it should to my relief 

      C
      Active Contributor
      • carol gray
      • Active Contributor
      • March 26, 2025

      unable to receive phone call since switch over to ID mobile esim 

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • March 26, 2025

      Hey there ​@carol gray, sorry to hear that.

       

      When you go into phone settings, is your phone number showing correctly?

       

      Thanks,

      Tyler

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      C
      Active Contributor
      • carol gray
      • Active Contributor
      • March 26, 2025

      yes it is I was keeping my old number 

      C
      Active Contributor
      • carol gray
      • Active Contributor
      • March 26, 2025

      can you update. I am unable to receive phone calls and text messages. Switch date was 24/03/25 I was keeping my old number which is shown correctly 

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • March 28, 2025

      Hey there ​@carol gray, are texts and data working okay for you?

       

      Is the issue only with receiving and making calls please?

       

      Thanks,

      Tyler

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      C
      Active Contributor
      • carol gray
      • Active Contributor
      • March 28, 2025

      NO Still can’t receive phone calls or text messages thinking of leaving ID mobile as live chat not helpful and no response from technician so far very disappointed 

      Decembersangel72
      Gold Contributor
      Forum|alt.badge.img+16

      Hi ​@carol gray 

      What phone do you have?
      Some phones get confused if a physical SIM is installed when an ESIM is being used and the settings are not set correctly to reflect this. Is this the case?

      This will help in trying to determine the problem.

      x x
       

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      C
      Active Contributor
      • carol gray
      • Active Contributor
      • March 29, 2025

      I have an Iphone 14 with eSim still not receiving texts or phone calls if not sorted today will be cancelling my order 

      C
      Active Contributor
      • carol gray
      • Active Contributor
      • March 29, 2025

      showing error at activation have tried all the troubleshooting but still not working and can’t update apple account as need verification code sent via texts which i can’t receive 

      Decembersangel72
      Gold Contributor
      Forum|alt.badge.img+16

      Hi ​@carol gray 

      Unfortunately, it seems that you can’t get a verification code sent via email but only as a text to a trusted device (which seems like an oversight by Apple to me). 


      Is there a physical SIM in the handset? If so, then try removing it and restarting the phone.       
      Or just try turning your phone off and turning it on again (worth a try as sometimes the simplest answers are the ones that work).

      Is the software up to date on your handset?

      How is the internet connection when trying to activate the eSIM? 


      Have you contacted Live Chat to see if they can supply you with a replacement eSIM? It may be that the one you were sent was faulty (just like some physical SIMs).
      https://www.idmobile.co.uk/live-chat

      I hope you find an answer x


       

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      C
      Active Contributor
      • carol gray
      • Active Contributor
      • March 30, 2025

      thanks tried all of the above still not resolved pity physically talking to some one not an available option with ID mobile 😩

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • March 31, 2025

      Hey there ​@carol gray, we’re sorry to hear you’re still having issues.

       

      Would you be happy to try a free, replacement SIM card? If so, please take a look how to do so here:

       

       

      This would hopefully resolve your issue.

       

      Thanks,

      Tyler

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      C
      Active Contributor
      • carol gray
      • Active Contributor
      • March 31, 2025

      is that going to take me another week without being able to receive or make phone calls and texts. Had a Text from ID mobile today to say issue was resolved. Afraid NOT all still sending texts messages and face time as my email addresss trying to change but just coming up with activation error try again. Have reset network but still NOT working extremely disappointing with this service

      N
      iD Mobile Employee
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      • Natalie W
      • iD Mobile Employee
      • March 31, 2025

      Thanks for your reply ​@carol gray 

       

      There are a few different options for a replacement SIM which means varied delivery times. 

       

      Sent via DPD (1-2 working days, signature/delivery photo required)

      Visit any Currys store  

      eSIM sent via Email (Please ensure your device is eSIM compatible and you can currently receive SMS before requesting this)

       

      Thanks, 

       

      Natalie 

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      Decembersangel72
      Gold Contributor
      Forum|alt.badge.img+16

      Hi ​@carol gray 

      I have found this……
      https://support.apple.com/en-gb/102478

      It may be worth deactivaying and the reactivating the eSIM…..

      To deactivate an eSIM on your iPhone 14, go to Settings > Cellular/Mobile > [Your eSIM] and toggle the "Turn on this line" switch to off. 

      Here's a more detailed explanation:

      • Access Cellular Settings:

        Open the "Settings" app on your iPhone 14 and tap on "Cellular" or "Mobile". 

      • Select the eSIM:

        Under the "DATA PLANS" list, select the specific eSIM profile you want to deactivate. 

      • Toggle the Switch:

        On the eSIM's settings page, you'll see a switch labeled "Turn on this line" or similar. Toggle this switch to the off position to deactivate the eSIM. 

      • Reactivate if needed:

        To reactivate the eSIM, simply toggle the same switch back on. 


      Quick note….. you need to have the phones WiFi connection turned on and connected to be able to activate your eSIM.

      I really do hope you find an answer x

       

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      N
      iD Mobile Employee
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      • Natalie W
      • iD Mobile Employee
      • April 5, 2025

      Thanks for supporting with this ​@Decembersangel72 

       

      Natalie

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      Decembersangel72
      Gold Contributor
      Forum|alt.badge.img+16

      You are VERY welcome ​@Natalie W 😁

      I just hope you find an answer x x

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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