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Question

poor network coverage and affecting my work

  • July 2, 2026
  • 1 reply
  • 4 views
A
Community Member

Dear Customer Service,

I am writing to raise a complaint regarding the poor network coverage I have been experiencing. The signal is consistently weak, resulting in frequent call drops, slow data speeds, and unreliable service. This has significantly affected my ability to use the service I am paying for.

Despite continuing to pay my monthly bills in full, the quality of the service has not met reasonable expectations. I would appreciate it if you could investigate this issue and provide a resolution as soon as possible.

As I have been paying for a service that has not been delivered adequately, I would also like to request a refund or appropriate credit for the affected billing periods.

Please confirm receipt of this complaint and let me know the next steps. I look forward to your prompt response.

Kind regards,

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{ REMOVED }

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 3, 2026

    Hi ​@Arif.suborna,

     

    We're sorry to hear about the issues you've been experiencing with your coverage.
     
    We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
     
    As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage
     
    If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
     
    They'll be able to review your account and discuss any available options based on the outcome of their investigation.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

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