Even where there is excellent coverage I still miss calls or are not able to make them. I get the error "you are not connected" or something like that.
I think I'll have to go back to EE if this carries on.
Solved
Randomly inable to make or receive calls
Best answer by Lamiya C
Hi
I’m really sorry to hear you’re having this issue. I completely understand how frustrating it must be, especially when you’re in an area with good coverage but still can’t make or receive calls.
The “you are not connected” message usually points to a temporary network registration issue rather than signal strength itself.
Could you please try the following:
• Turn Airplane Mode on for 30 seconds, then switch it off
• Restart your phone fully
• Go to Settings and manually select the iD Mobile network
• Check that “Mobile Data” and “VoLTE/4G Calling” (if available) are enabled
• Remove and reinsert the SIM (if physical SIM)
• If possible, test the SIM in another phone to rule out a device issue
I’m really sorry again for the inconvenience. we’d like to get this resolved so you don’t need to consider leaving.
Lamiya
+10Hi
I’m really sorry to hear you’re having this issue. I completely understand how frustrating it must be, especially when you’re in an area with good coverage but still can’t make or receive calls.
The “you are not connected” message usually points to a temporary network registration issue rather than signal strength itself.
Could you please try the following:
• Turn Airplane Mode on for 30 seconds, then switch it off
• Restart your phone fully
• Go to Settings and manually select the iD Mobile network
• Check that “Mobile Data” and “VoLTE/4G Calling” (if available) are enabled
• Remove and reinsert the SIM (if physical SIM)
• If possible, test the SIM in another phone to rule out a device issue
I’m really sorry again for the inconvenience. we’d like to get this resolved so you don’t need to consider leaving.
Lamiya
+2Hi
Please do let us know if the steps we shared have helped, as your feedback could guide other customers facing the same situation.
It’s always valuable when experiences are shared, since they can make it easier for others to find a solution more quickly.
-Anneline
Log in to the iD Community
Not a member yet? Create an account
Social Login
Sign in with iD Mobileor
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
