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Randomly inable to make or receive calls

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Even where there is excellent coverage I still miss calls or are not able to make them. I get the error "you are not connected" or something like that.

I think I'll have to go back to EE if this carries on.

Lamiya CAnswer

iD Mobile Employee

Hi @Premiere4354 ,

I’m really sorry to hear you’re having this issue. I completely understand how frustrating it must be, especially when you’re in an area with good coverage but still can’t make or receive calls.

The “you are not connected” message usually points to a temporary network registration issue rather than signal strength itself.

Could you please try the following:

• Turn Airplane Mode on for 30 seconds, then switch it off
• Restart your phone fully
• Go to Settings and manually select the iD Mobile network
• Check that “Mobile Data” and “VoLTE/4G Calling” (if available) are enabled
• Remove and reinsert the SIM (if physical SIM)
• If possible, test the SIM in another phone to rule out a device issue

I’m really sorry again for the inconvenience. we’d like to get this resolved so you don’t need to consider leaving.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Lamiya CAnswer

iD Mobile Employee

Hi @Premiere4354 ,

I’m really sorry to hear you’re having this issue. I completely understand how frustrating it must be, especially when you’re in an area with good coverage but still can’t make or receive calls.

The “you are not connected” message usually points to a temporary network registration issue rather than signal strength itself.

Could you please try the following:

• Turn Airplane Mode on for 30 seconds, then switch it off
• Restart your phone fully
• Go to Settings and manually select the iD Mobile network
• Check that “Mobile Data” and “VoLTE/4G Calling” (if available) are enabled
• Remove and reinsert the SIM (if physical SIM)
• If possible, test the SIM in another phone to rule out a device issue

I’m really sorry again for the inconvenience. we’d like to get this resolved so you don’t need to consider leaving.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

P

Premiere4354Author

New Contributor

Thank you Lamiya,

I’ll try those and get back to you.

Best regards,

Martin

Anneline M

iD Mobile Employee

Hi @Premiere4354,

Please do let us know if the steps we shared have helped, as your feedback could guide other customers facing the same situation.

It’s always valuable when experiences are shared, since they can make it easier for others to find a solution more quickly.

-Anneline

P

Premiere4354Author

New Contributor

It’s a bit of a pain, to keep switching airplane mode on and off, but at least it works. Restarting the phone also helps but it’s a bit drastic, isn’t it?

The sim works fine in another phone.

I’ll monitor it for a few more days and if it keeps happening, I’ll look at my options.

Thanks for all you help, I do appreciate it.

Kind regards,

Martin Dimmock

Gemma M

iD Mobile Employee

Hi @Premiere4354,

Thanks for letting us know, as the SIM works fine in another phone. It may be that there is an issue with the phone. Have you tried taking it to a Currys store or getting in touch with the manufacturer to see if this is something that they are able to fix?

Regards,

Gemma M

The iD Mobile Social Media Team

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pheuxbe

New Contributor

I had the issue after switching to ID Mobile where I couldn’t make or receive calls. Resetting the Network Settings ended up doing the trick!

(iPhone) Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

et voila!

M

Michael Z