Is the mobile number correct in the Phone app settings, on the mobile phone with your iD SIM, ​@Mark Clark? 

Thanks for replying.

Where do I go to check this?

Have you tried looking in the settings of the Dialler / Phone app on the mobile phone with your iD SIM, ​@Mark Clark. 

Where is this in the settings?

Sorry, I’m not sure - nobody in this online public forum knows the make and model of the phone you’re using with your iD SIM, ​@Mark Clark. 

Perhaps the phone user guide or Google might help with finding the phone number setting.

Hey there ​@Mark Clark, what phone do you have please?

Thanks,

Tyler

Hi Tyler,

I have an iPhone 16.

Hey ​@Mark Clark, the below page should help you check and change your number settings:

https://community.idmobile.co.uk/iphone%2Dtroubleshooting%2D208/how%2Ddo%2Di%2Dfix%2Dcalls%2Dimessage%2Dor%2Dfacetime%2Dissues%2Don%2Dmy%2Diphone%2D57840

Thanks,

Tyler

I don’t receive messages 

Hi there ​@Rhilia Begum, sorry to hear that. What’s your full postcode and what device do you have?

How long have you had issues for?

Also, can you send texts okay and make/receive calls?

Thanks,

Tyler

For a long time and id mobile are not helpful at all there’s no customer service so im leaving them 

Hi there ​@Rhilia Begum, we have many ways of contacting us. We’re contactable here, via our live-chat, via Facebook, via Twitter/X, via our complaints team and via our vulnerable customers team, and we’re all happy to help.

Would you like further assistance or are you set on leaving us?

Thanks,

Tyler

Leaving because I’m fed up 

I can’t get my puk code because I don’t receive messages 

Hi there ​@Rhilia Begum, okay, no problem. Do you mean a PAC code to transfer your number to another network sorry?

Thanks,

Tyler

Yes PAK code

Hi there ​@Rhilia Begum, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Try resetting the network settings. Go to the reset option in the iPhone settings app, once you’ve chose the reset option make sure you only reset the network settings this works for me after every new sim I’ve had with network providers.