Sigal keeps dropping, stopping people calling me

Have you tried the iD WiFi Calling service, ​@BlueLightAlarm? 

• What is Wi-Fi Calling? F.A.Q.

These community articles might help. 

andewhite wrote:

Have you tried the iD WiFi Calling service, ​@BlueLightAlarm? 

• What is Wi-Fi Calling? F.A.Q.

G

• A better way to use WiFi calling!

These community articles might help. 

Yes.  I have WiFi calling turned on.

I have excellent 4G signal in my home and 900Mb fibre with great WiFi signal in my home.

The “solution” you linked to seems to say to turn my cellular connection off while at home, but this is not at all practical as I will then have to turn it back on every time I leave the house!

The post also mentions the “force WiFi’ option and it’s a bit disappointing that over a year later, Three still hasn’t enabled the option. I’m just going to disable WiFi calling on my phone and see if that makes any difference…

Thanks

Okay ​@BlueLightAlarm, if you’ve got an excellent 4G signal indoors, then probably best to turn OFF WiFi Calling.

In my experience, iPhone WiFi Calling works best if the device is in airplane mode - if not, iOS often seems to flip-flop between Wi-Fi and mobile network connections, which more often than not results in call problems. 

Living in a mobile not-spot, I rely on WiFi Calling with my iPhone.

Seems a bit poor that I have to lose WiFicalling functionality because of this though - as it is not only at home where I use that feature. 

I should add that I’ve been with Three, EE, O2 in the past - all of which used WiFi calling and none of which I’ve had this issue on!

If you need to use WiFi Calling elsewhere, perhaps just turn it on again from the Phone app on your iPhone, ​@BlueLightAlarm.

Maybe iD Mobile is not the right network for you in the locations you mainly use your iPhone.

Just to say, I’m a community member of this online public forum, just like yourself, not an iD employee.

Hi ​@BlueLightAlarm  so sorry to hear of the trouble you are having with coverage. You mentioned you had been with Three previously, did you have this issue then, as we do use Three masts for our network.

Has this been the case ever since you joined iD? Would you mind sharing the post codes of the areas where you have coverage issues?

This was never an issue with any of my previous networks.  I have been with ID for just over 3 weeks and I first noticed that this was happening and I was unable to make calls over a week ago.  I only discovered yesterday that I am also unable to receive calls while this is happening, but this will explain why I have missed a couple of quite important calls over the past few weeks!

I am not happy to share my postcode publicly on here, but I chatted with Support over Live chat and they said that my home postcode has “excellent” indoor coverage - if that makes any difference.  They have sent me a physical SIM as they said the issue may be because I have an eSIM (though I am not so sure this is the case tbh)

Thank you ​@BlueLightAlarm 

Were team checking coverage for 4G?

Also, have you received your replacement physical SIM?

Natalie 

Yes, they said the 4G coverage was “excellent”

No I haven’t received anything yet, but being a bank holiday, maybe it’ll come tomorrow 

OK ​@BlueLightAlarm  please let us know if it arrives tomorrow and let us know how you get on.

Thanks.