Signal

Hi ​@EmZz77 

Thank you for getting in touch with us and we’re sorry to hear about the signal issues you’ve been experiencing since joining us.

We understand how frustrating it can be to have poor indoor coverage and to rely on others to call you back. This is certainly not the experience we want for our customer and we’re sorry to hear about the signal issues you’ve been experiencing since joining us.

We understand how frustrating it can be to have poor indoor coverage and to rely on others to call you back. This is certainly not the experience we want for our customer.

You can check the coverage in your area using the link below:
https://www.idmobile.co.uk/help-and-advice/coverage

You may also find it helpful to try the following steps:

Reinsert your SIM card
Try your SIM in another phone
This will help determine whether the issue is related to your handset or the SIM card.

For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.

For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.

Thank you,

Zandile  M,

The iD Mobile Team 

I'm three months into my contract and I'm experiencing the same issues as you. In my opinion, when you pay for a service, you should get what you pay for. When indoors, my signal is that poor, it switches to wifi calling, which is not what im paying ID for and its not much better when I'm outside either. Thank god I only took out a 12 month contract. I love the way the  customer service representatives keep giving everyones complaints, the same reply. Will not be continuing with ID mobile.

Hi ​@Spence71 

Thank you for getting in touch with us, we’re really sorry to hear you’re having this experience and appreciate you taking the time to share your feedback.

We completely understand your frustration you should absolutely be able to rely on your service both indoors and outdoors. While WiFi Calling is there as a backup in low coverage areas, we appreciate it’s not a substitute for a strong mobile signal.

If you’re open to it, please send us a private message with your postcode and a few examples of where you’re experiencing the issue, and we’ll run some checks and see what support or options may be available to you.

Thank you,

Zandile M,

The id mobile Team