Unfortunately @JennieP, unless your handset has a Settings option for WiFi Calling PREFERRED, you’ll need to use flight-mode with Wi-Fi turned on to force your handset to use WiFi Calling at home.

Hi @JennieP 

I’m sorry to hear this, how long have you had issues here?

Please could you let us know the postcode(s) where you’re having issues?

Tom

Thanks, I’ve had issues since I switched over to ID a few months ago,  it’s NR8 6UD. I’ve tried switching on airplane mode but this doesn’t work either. Thanks 

Hey there @JennieP, we're very sorry to hear you're having issues with coverage.

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

https://www.three.co.uk/support/network_and_coverage/network_support

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know.

Please also try restarting your phone, and resetting network settings.

Thanks,

Tyler

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