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Signal coverage

J
New
 Contributor

I have terrible signal at my house, for some reason when calls come through they don’t go through WiFi calling and I just get voicemails (which I then can’t dial up at home). My WiFi works fine for emails, watsapp etc. I’ve switched on WiFi calling but am I doing something wrong?

Best answer by Tyler C

Hey there @JennieP, we're very sorry to hear you're having issues with coverage.

 

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

 

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

 

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

 

https://www.three.co.uk/support/network_and_coverage/network_support

 

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know.

 

Please also try restarting your phone, and resetting network settings.

 

Thanks,

Tyler

​

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4 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12436 replies
  • July 2, 2024

Unfortunately @JennieP, unless your handset has a Settings option for WiFi Calling PREFERRED, you’ll need to use flight-mode with Wi-Fi turned on to force your handset to use WiFi Calling at home.

Forum member (non-iD).
Tom B
iD Mobile Employee
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  • Tom B
  • iD Mobile Employee
  • 8434 replies
  • July 16, 2024

Hi @JennieP 

 

I’m sorry to hear this, how long have you had issues here?

 

Please could you let us know the postcode(s) where you’re having issues?

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
J
New
 Contributor
  • JennieP
  • Author
  • New
 Contributor
  • 1 reply
  • July 16, 2024

Thanks, I’ve had issues since I switched over to ID a few months ago,  it’s NR8 6UD. I’ve tried switching on airplane mode but this doesn’t work either. Thanks 

Tyler C
iD Mobile Employee
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  • Tyler C
  • iD Mobile Employee
  • 4697 replies
  • Answer
  • July 30, 2024

Hey there @JennieP, we're very sorry to hear you're having issues with coverage.

 

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

 

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

 

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

 

https://www.three.co.uk/support/network_and_coverage/network_support

 

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know.

 

Please also try restarting your phone, and resetting network settings.

 

Thanks,

Tyler

​

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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