I have terrible signal at my house, for some reason when calls come through they don’t go through WiFi calling and I just get voicemails (which I then can’t dial up at home). My WiFi works fine for emails, watsapp etc. I’ve switched on WiFi calling but am I doing something wrong?
Unfortunately
Hi
I’m sorry to hear this, how long have you had issues here?
Please could you let us know the postcode(s) where you’re having issues?
Tom
Thanks, I’ve had issues since I switched over to ID a few months ago, it’s NR8 6UD. I’ve tried switching on airplane mode but this doesn’t work either. Thanks
Hey there
Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.
https://www.three.co.uk/support/network_and_coverage/network_support
Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know.
Please also try restarting your phone, and resetting network settings.
Thanks,
Tyler
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