signal has disappeared

Hey there ​@fcw, sorry to hear that. What’s the full postcode and what phone do you have?

Please note that we only sell our SIM cards for usage in our approved handsets, so anything outside of that such as a 4G router may not work, or work as effectively as it should I’m afraid.

Thanks,

Tyler

OX4 3PG.  I live in an area with full coverage supposedly. The SIM doesn't work in my phone either. It's worked fine for a year…

Sorry to hear that ​@fcw. It could potentially be a SIM issue as I see no issues in the area. Please request a replacement SIM card and try this, and if this doesn’t help, please report back to us:

Thanks,

Tyler

Hi, 

I’ve recently switched to ID and my signal was normally 4 bars, but yesterday I had no signal and checked down detector and saw that Three and ID Mobile were having problems. Signal returned in the evening but it is now consistently only 1 bar of signal… 

Is this something that is going to improve? 

Thanks,

Phil 

Hi ​@Phil M.

Thanks for you post. I’m sorry for the inconvenience you experienced during the recent network disruption.

The service is now fully up and running again. As your signal is currently showing as reduced, please restart your device to refresh the connection to the network.

Once your phone reconnects, the signal should stabilise. If you’re still seeing only 1 bar after restarting, please let us know and we’ll be happy to look into this further for you.

Thanks,

Marquerita

The iD Mobile Team

Hi Marquerita,

I’ve done all of the above as you’ve suggested and am still seeing 1 or no bars when previously I was getting 3 to 4 bars. Please see the top right of my example photo while writing this message where I have no bars of signal.

Thanks,

Phil 

Please can someone come back to me as the level of signal still remains as 0-1 bar in my home when it was 4 bars and again not as good when I’m out and about. 
 

Thanks,

Phil 

HI ​@Phil M, 

I do apologise that you have no bars. Please contact Live chat or direct message via social media platform to get a replacement SIM or eSIM. 

Owethu