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Question

signal has disappeared


  • New
 Contributor
  • 1 reply

Signal worked well until a couple of weeks ago. Now it is unusable. I need a new provider. Useless. No issues indicated on coverage or network on the app. I am paying for a chocolate teapot. Using a 4g router. Have reset it which worked for 15 mins, tried in other handsets. No better 

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • June 30, 2025

Hey there ​@fcw, sorry to hear that. What’s the full postcode and what phone do you have?

 

Please note that we only sell our SIM cards for usage in our approved handsets, so anything outside of that such as a 4G router may not work, or work as effectively as it should I’m afraid.

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 1 reply
  • June 30, 2025

OX4 3PG.  I live in an area with full coverage supposedly. The SIM doesn't work in my phone either. It's worked fine for a year…


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • July 1, 2025

Sorry to hear that ​@fcw. It could potentially be a SIM issue as I see no issues in the area. Please request a replacement SIM card and try this, and if this doesn’t help, please report back to us:

 

 

Thanks,

Tyler