Skip to main content
Question

signal has disappeared

F
New
 Contributor
  • fcw
  • New
 Contributor
  • 1 reply

Signal worked well until a couple of weeks ago. Now it is unusable. I need a new provider. Useless. No issues indicated on coverage or network on the app. I am paying for a chocolate teapot. Using a 4g router. Have reset it which worked for 15 mins, tried in other handsets. No better 

    3 replies

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 5195 replies
    • June 30, 2025

    Hey there ​@fcw, sorry to hear that. What’s the full postcode and what phone do you have?

     

    Please note that we only sell our SIM cards for usage in our approved handsets, so anything outside of that such as a 4G router may not work, or work as effectively as it should I’m afraid.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    F
    New
 Contributor
    • fcw
    • Author
    • New
 Contributor
    • 1 reply
    • June 30, 2025

    OX4 3PG.  I live in an area with full coverage supposedly. The SIM doesn't work in my phone either. It's worked fine for a year…

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 5195 replies
    • July 1, 2025

    Sorry to hear that ​@fcw. It could potentially be a SIM issue as I see no issues in the area. Please request a replacement SIM card and try this, and if this doesn’t help, please report back to us:

     

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement