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New Contributor
June 30, 2025
Question

signal has disappeared

  • June 30, 2025
  • 8 replies
  • 93 views

Signal worked well until a couple of weeks ago. Now it is unusable. I need a new provider. Useless. No issues indicated on coverage or network on the app. I am paying for a chocolate teapot. Using a 4g router. Have reset it which worked for 15 mins, tried in other handsets. No better 

    8 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    June 30, 2025

    Hey there ​@fcw, sorry to hear that. What’s the full postcode and what phone do you have?

     

    Please note that we only sell our SIM cards for usage in our approved handsets, so anything outside of that such as a 4G router may not work, or work as effectively as it should I’m afraid.

     

    Thanks,

    Tyler

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    fcwAuthor
    New Contributor
    June 30, 2025

    OX4 3PG.  I live in an area with full coverage supposedly. The SIM doesn't work in my phone either. It's worked fine for a year…

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 1, 2025

    Sorry to hear that ​@fcw. It could potentially be a SIM issue as I see no issues in the area. Please request a replacement SIM card and try this, and if this doesn’t help, please report back to us:

     

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 8, 2026

    Hi, 


    I’ve recently switched to ID and my signal was normally 4 bars, but yesterday I had no signal and checked down detector and saw that Three and ID Mobile were having problems. Signal returned in the evening but it is now consistently only 1 bar of signal… 

    Is this something that is going to improve? 

    Thanks,

    Phil 

    iD Mobile Employee
    May 8, 2026

    Hi ​@Phil M.

     

    Thanks for you post. I’m sorry for the inconvenience you experienced during the recent network disruption.

     

    The service is now fully up and running again. As your signal is currently showing as reduced, please restart your device to refresh the connection to the network.

     

    Once your phone reconnects, the signal should stabilise. If you’re still seeing only 1 bar after restarting, please let us know and we’ll be happy to look into this further for you.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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    New Contributor
    May 10, 2026

    Hi Marquerita,

    I’ve done all of the above as you’ve suggested and am still seeing 1 or no bars when previously I was getting 3 to 4 bars. Please see the top right of my example photo while writing this message where I have no bars of signal.

    Thanks,

    Phil 

     

    New Contributor
    May 11, 2026

    Please can someone come back to me as the level of signal still remains as 0-1 bar in my home when it was 4 bars and again not as good when I’m out and about. 
     

    Thanks,

    Phil 

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 11, 2026

    HI ​@Phil M

     

    I do apologise that you have no bars. Please contact Live chat or direct message via social media platform to get a replacement SIM or eSIM. 

     

    Owethu