New Contributor

Question

signal has disappeared

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Signal worked well until a couple of weeks ago. Now it is unusable. I need a new provider. Useless. No issues indicated on coverage or network on the app. I am paying for a chocolate teapot. Using a 4g router. Have reset it which worked for 15 mins, tried in other handsets. No better

Tyler C

iD Mobile Employee

Hey there @fcw, sorry to hear that. What’s the full postcode and what phone do you have?

Please note that we only sell our SIM cards for usage in our approved handsets, so anything outside of that such as a 4G router may not work, or work as effectively as it should I’m afraid.

Thanks,

Tyler

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fcwAuthor

New Contributor

OX4 3PG. I live in an area with full coverage supposedly. The SIM doesn't work in my phone either. It's worked fine for a year…

Tyler C

iD Mobile Employee

Sorry to hear that @fcw. It could potentially be a SIM issue as I see no issues in the area. Please request a replacement SIM card and try this, and if this doesn’t help, please report back to us:

Thanks,

Tyler

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P

Phil M

New Contributor

Hi,

I’ve recently switched to ID and my signal was normally 4 bars, but yesterday I had no signal and checked down detector and saw that Three and ID Mobile were having problems. Signal returned in the evening but it is now consistently only 1 bar of signal…

Is this something that is going to improve?

Thanks,

Phil

Marquerita T

iD Mobile Employee

Hi @Phil M.

Thanks for you post. I’m sorry for the inconvenience you experienced during the recent network disruption.

The service is now fully up and running again. As your signal is currently showing as reduced, please restart your device to refresh the connection to the network.

Once your phone reconnects, the signal should stabilise. If you’re still seeing only 1 bar after restarting, please let us know and we’ll be happy to look into this further for you.

Thanks,

Marquerita

The iD Mobile Team

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Phil M

New Contributor

Hi Marquerita,

I’ve done all of the above as you’ve suggested and am still seeing 1 or no bars when previously I was getting 3 to 4 bars. Please see the top right of my example photo while writing this message where I have no bars of signal.

Thanks,

Phil

P

Phil M

New Contributor

Please can someone come back to me as the level of signal still remains as 0-1 bar in my home when it was 4 bars and again not as good when I’m out and about.

Thanks,

Phil