Hi ​@TonyG1966.

I’m really sorry to hear about the signal issues you and your wife are experiencing. I completely understand how frustrating it must be, especially when you’re missing important calls.

While the coverage checker provides an estimate of expected service, local factors can sometimes affect signal strength in specific areas.

As a next step, I’d recommend trying a replacement SIM card for both devices, as this can sometimes help improve connectivity and rule out any SIM-related issues. You can pick one up from your nearest Currys store, or if you prefer, we can arrange delivery to your home within two working days.

You can reach us via Live Chat here if you’d like us to arrange it for you: https://www.idmobile.co.uk/live-chat.

~Marquerita

Hi does a new Sim mean that I keep my number?

My wife's ID mobile sim is not 6 months old yet as regrettably she moved from Vodafone as per my advise .

Hi ​@TonyG1966, 

In that case, no need to worry at all with a replacement SIM, your wife will keep her existing number. Once the new SIM is activated on the account, it simply replaces the old one, and everything (including the number and plan) stays the same.

Once you receive the replacement SIM you can contact our live chat to active it: https://www.idmobile.co.uk/live-chat?

Owethu

Ok thanks. So just to check, you're sending us a Sim each?

Hi ​@TonyG1966,

Please note that we are not able to send any SIM cards, you will need to contact our Live Chat team, using the link provided by ​@Owethu M in order to request a new SIM card. 

Regards,

Gemma M

The iD Mobile Social Media Team