My wife and I are both with ID mobile. We've moved to the Essex coast where only 4G is avaliable. Despite the ID mobile signal checker suggesting an excellent signal, it's really not. 1 bar at most! We keep missing important calls! Tried all the ID mobile tips and none work. Is the signal checker just a lie to attract customers? Other than changing network provider, any other suggestions?
Question
signaless and fed up
Hi
I’m really sorry to hear about the signal issues you and your wife are experiencing. I completely understand how frustrating it must be, especially when you’re missing important calls.
While the coverage checker provides an estimate of expected service, local factors can sometimes affect signal strength in specific areas.
As a next step, I’d recommend trying a replacement SIM card for both devices, as this can sometimes help improve connectivity and rule out any SIM-related issues. You can pick one up from your nearest Currys store, or if you prefer, we can arrange delivery to your home within two working days.
You can reach us via Live Chat here if you’d like us to arrange it for you: https://www.idmobile.co.uk/live-chat.
~Marquerita
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