I have just move to ID from O2 3 days ago with a new iPhone 13. Transferred my old number 2 days ago. I noticed that bank two factor authentication SmS codes were not being received. Spoke to ID and Apple, Apple have looked at the new phone through a remote screen share. I had an another new Sim this morning via Currys and reactivated by ID. Now iMessage does not work. When I look on iMessage “send and receive”. The phone is not able to verify the number transferred to the sim. When I swap the sim to another iPhone the same problem. I am presuming there is either in ID server problem, or the sim/number transfer has not fully worked and may need reconfigurating. I am now waiting for ID to reply following escalation to their technical team.
SMS not fully working since transferring number accross from O2
+19Sorry to hear this
Hopefully this article will help with your iMessage issue - How do I fix Calls, iMessage or FaceTime issues on my iPhone? | iD Mobile Community
In regards to the OTP, we’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
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I have done 1-4
ID have suggested other processes which have not helped.
Apple have been very helpful. I have swapped the sim into another phone and the same problem is occurring. So it is nothing to do with the settings in the iPhone 13
+19OK
Thanks.
My mother is having exactly the same issue this week having just moved from O2. Have you had any results?
Dear Josh
No results so far. I have escalated this to the CEO of ID who is currently out of office ( Mr Vedi). I have also copied in Mr Baldock overall CEO of Currys.
(Information Removed)
Good luck
Dear Josh
I have had no resolution as yet. I have replied to you already, including the email address for the CEO of ID and Currys, but the message has been sent for moderation, so you may not receive it. I have emailed the CEO asking for help.
cheers
Geoff
Thank you.
The message will become available to our team as soon as possible and we will be back in touch.
Thank you for your patience.
Natalie
Just to keep you updated, I had some success. I spoke to someone on the support chat and they removed the adult content filter from my mums account which was preventing OTP codes/ 2fa codes from making it through, hope this helps maybe.
Literally having the same problem now following my switch 3 days ago. Was there ever a fix? Seems a basic function to be without.
+24Hi there
I’ve responded to your other post now, so please reply there.
Thanks,
Tyler
Hi, I’m having the same problem. Also the coverage is very poor on 4G let alone 5G. The coverage checker reports ‘Excellent’ indoor and outdoor for my area.
Seems to be a common problem, so has a fix been communicated out yet?
thanks
+25Hi
Sorry to hear this, how long have you had this issue?
Are you having this issue everywhere or just a certain location(s)?
If a certain area(s), please could you let us know the full postcode(s)?
Tom
Hi Tom,
only switched over yesterday. I have managed to sort the sms issue out with some googling, however signal is still poor in all the local area and neighbouring towns.
sorry, not going to share PII type data on a community forum :-)
I have tried automatic network operators and selecting ID Mobile directly, but still have really poor signal (1 bar of 4G at most).
+25Hi
Have you tried a network settings reset?
Tom
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