SMS not fully working since transferring number accross from O2

WGNaylor · 2025-05-10T15:41:21+00:00

I have just move to ID from O2 3 days ago with a new iPhone 13. Transferred my old number 2 days ago. I noticed that bank two factor authentication SmS codes were not being received. Spoke to ID and Apple, Apple have looked at the new phone through a remote screen share. I had an another new Sim this morning via Currys and reactivated by ID. Now iMessage does not work. When I look on iMessage “send and receive”. The phone is not able to verify the number transferred to the sim. When I swap the sim to another iPhone the same problem. I am presuming there is either in ID server problem, or the sim/number transfer has not fully worked and may need reconfigurating. I am now waiting for ID to reply following escalation to their technical team.

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