still not able to make or recieve calls.

Go to iD mobile live chat .they will get it working again 

Hi ​@Malleigha 

 

 What phone do you have?

Have you checked the coverage for your area?
https://www.idmobile.co.uk/help-and-advice/coverage

Has the 3G signal been turned off in your area recently?

Is your handset on the approved list?
https://www.idmobile.co.uk/help-and-advice/approved-handsets

Can you still use your data and send/receive texts?

Do you have VoLTE (Voice over LTE) enabled on your phone as you need this to connect to the LTE (4G) network?

You could also try requesting a replacement SIM as this could be the problem.
Please be aware that your account will be put on hold (you will be unable to use that number) until the new SIM has been activated.

There are a few different ways to get a replacement SIM. Here’s everything you need to know:
 

If your SIM card doesn't fit your phone, or it's been lost or stolen, you’ll need a replacement. To get a replacement SIM card, you can:

• Visit any Currys store.

Find your nearest store and head to the ‘Mobile’ section. One of our helpful Tech Experts will issue you a replacement SIM card.

• Chat to us.

Our Live Chat team are able to issue you a replacement SIM card, which will be sent in the post to the account holder’s address.
 

Once you receive your replacement SIM card, you’ll need to activate it. Check out the steps in the article below:

• How do I activate my new SIM or eSIM?F.A.Q.

Let us know how you get on x
 

Hi Decembersangel172,

I followed your advice, especially about Volte and I now have service back. Thank you. 

You are very welcome ​@Malleigha 😊
Glad you now have service back and I could help you!
And thank you for letting me know that the problem has been sorted x

Hey there ​@Malleigha, we’re glad to hear all is working now, and thank you for your support to our customers ​@Decembersangel72.

Thanks,

Tyler