still not able to make or recieve calls. | iD Mobile Community
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still not able to make or recieve calls.

  • January 24, 2025
  • 5 replies
  • 103 views
M
New Contributor

Two days now and still unable to make or receive calls, in spite of notices saying problem is resolved.. I've tried re-booting and turning airplane mode on and off with no sucess. The rest of the family are with Smarty which also runs on 3 network and they have had no trouble at all. The problem is there are no number to ring in order to speak to an actual person?

    5 replies

    Stardust
    Helpful Contributor
    • Stardust
    • Helpful Contributor
    • January 24, 2025

    Go to iD mobile live chat .they will get it working again 

    Black Arrow, Woomera, Australia, October 1971
    Decembersangel72
    Gold Contributor
    Forum|alt.badge.img+16

    Hi ​@Malleigha 

     

     What phone do you have?

    Have you checked the coverage for your area?
    https://www.idmobile.co.uk/help-and-advice/coverage

    Has the 3G signal been turned off in your area recently?

    Is your handset on the approved list?
    https://www.idmobile.co.uk/help-and-advice/approved-handsets

    Can you still use your data and send/receive texts?

    Do you have VoLTE (Voice over LTE) enabled on your phone as you need this to connect to the LTE (4G) network?

    You could also try requesting a replacement SIM as this could be the problem.
    Please be aware that your account will be put on hold (you will be unable to use that number) until the new SIM has been activated.

    There are a few different ways to get a replacement SIM. Here’s everything you need to know:
     

    How do I get a replacement SIM?

    If your SIM card doesn't fit your phone, or it's been lost or stolen, you’ll need a replacement. To get a replacement SIM card, you can:

    • Visit any Currys store.

    Find your nearest store and head to the ‘Mobile’ section. One of our helpful Tech Experts will issue you a replacement SIM card.

    • Chat to us.

    Our Live Chat team are able to issue you a replacement SIM card, which will be sent in the post to the account holder’s address.
     

    Once you receive your replacement SIM card, you’ll need to activate it. Check out the steps in the article below:


    Let us know how you get on x
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      M
      New Contributor
      • Malleigha
      • Author
      • New Contributor
      • January 25, 2025

      Hi Decembersangel172,

      I followed your advice, especially about Volte and I now have service back. Thank you. 

      Decembersangel72
      Gold Contributor
      Forum|alt.badge.img+16

      You are very welcome ​@Malleigha 😊
      Glad you now have service back and I could help you!
      And thank you for letting me know that the problem has been sorted x

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        Tyler C
        iD Mobile Employee
        Forum|alt.badge.img+24
        • Tyler C
        • iD Mobile Employee
        • January 27, 2025

        Hey there ​@Malleigha, we’re glad to hear all is working now, and thank you for your support to our customers ​@Decembersangel72.

         

        Thanks,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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