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STILL unable to make or recieve calls

  • January 24, 2025
  • 1 reply
  • 143 views

You said the issue is resolved but I’m still unable to make or receive calls, including to 999!!! There are many other people saying the same so why are you saying it’s resolved???

This has been going on since yesterday morning, I have missed many important calls because of this and you are really downplaying the situation to everyone. Your customer service is appalling and I will be leaving as soon as my contract ends. 
When are you going to fix the issue ID????

1 reply

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  • iD Mobile Employee
  • 2216 replies
  • January 24, 2025

Hello ​@Amyb1985 

 

Thank you for reaching out to us here on the community. 

 

Some customers are unable to make or receive calls or access the iD Mobile app or My Account Online. We apologise for any inconvenience this has caused and are working to resolve this. For latest updates, please see here

 

Thanks, 

 

Nat