Skip to main content
Solved

Terrible data signal - can I get out of contract?

AlexSW
Community Member

I've been with ID mobile for 6 months now and the issues with signal wherever I am is just getting so frustrating now. I've looked into switching to another service but it's telling me I'll have to pay £49.99 to leave! Because I'm wanting to leave due to poor service, is there a way out of this fee?

Best answer by Tyler

Hey there @Looloo83, we're very sorry to hear you're having issues with coverage.

 

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

 

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

 

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

 

https://www.three.co.uk/support/network_and_coverage/network_support

 

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know or contact us via our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Please also try restarting your phone, and resetting network settings.

 

Thanks,

Tyler

​

View original

4 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • andewhite
  • Platinum 
Contributor
  • 12147 replies
  • July 19, 2024

Unfortunately @AlexSW, you’ll find there are many caveats in the iD contract terms about not be able to guarantee perfect services, all of the time, wherever you are - just like most other UK mobile operators.

Forum member (non-iD).
Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • Tom
  • iD Mobile Employee
  • 8182 replies
  • July 31, 2024

Hi @AlexSW 

 

I’m sorry to hear this, if issues are found absolutely everywhere this could be an issue with your device and not the coverage itself, coverage would be very different across different locations.

 

Have you tried your SIM card in another handset?

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
L
New
 Contributor
  • Looloo83
  • New
 Contributor
  • 1 reply
  • August 17, 2024

I have issues constantly, can't use Internet often it's extremely frustrating and a waste of money!

Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • Tyler
  • iD Mobile Employee
  • 3627 replies
  • Answer
  • August 23, 2024

Hey there @Looloo83, we're very sorry to hear you're having issues with coverage.

 

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

 

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

 

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

 

https://www.three.co.uk/support/network_and_coverage/network_support

 

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know or contact us via our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Please also try restarting your phone, and resetting network settings.

 

Thanks,

Tyler

​

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Reply.


Terms & Conditions