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unable to connect to voicemail

  • September 23, 2024
  • 5 replies
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Alex Wetton
New
 Contributor

I’m not a new customer but have a new problem since last week. Unable to connect to listen to or access voicemail. Phone shows “calling” to voicemail but never rings nor connects just silence. Have tried both 123 and the mobile number but both same results. Help please 🙏 

 

Best answer by Alex Wetton

This was resolved by the customer services at ID mobile. In settings on my iPhone 11 the “my number” section was blank (I hadn’t deleted it). Re typed my number into this section using +44 07……. format and saved and now working thanks. Customer Services thinks it might have happened as a result of the 3G switch off 🤷‍♂️

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    Alex Wetton
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    • Alex Wetton
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    • New
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    • 1 reply
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    • September 23, 2024

    This was resolved by the customer services at ID mobile. In settings on my iPhone 11 the “my number” section was blank (I hadn’t deleted it). Re typed my number into this section using +44 07……. format and saved and now working thanks. Customer Services thinks it might have happened as a result of the 3G switch off 🤷‍♂️

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 7891 replies
    • September 26, 2024

    HI @Alex Wetton 

     

    Glad to hear the team could help get it solved.

     

    Tom

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    Adrian Jenkinson
    New
 Contributor

    I have the same problem, but I am on Android. Not sure what ‘my number’ refers to exactly but caller ID is switched on.

    Waseem Sharif
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    • Waseem Sharif
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    • 1 reply
    • January 23, 2025
    Adrian Jenkinson wrote:

    I have the same problem, but I am on Android. Not sure what ‘my number’ refers to exactly but caller ID is switched on.

    3 network is down at the minute. I can't make voice calls at all

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3054 replies
    • January 24, 2025

    Hey there ​@Adrian Jenkinson & ​@Waseem Sharif, 

     

    We're aware of a network wide issue that was affecting services, and we believe this has now improved for most customers, so please restart your phone and attempt to call. We sincerely apologise for any inconvenience caused, and really appreciate your patience.

     

    Updates can be found here:

     

    https://community.idmobile.co.uk/contacting-id-183/we-are-aware-that-some-customers-are-experiencing-issues-making-and-receiving-calls-72269

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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