Maybe just bad luck, ​@Normski001.

Also been travelling up and down the country, and fortunately haven’t experienced the issues you’ve had.

Have you tried a replacement iD SIM in your phone?

thought you may say this...the SAME issue is with TWO other contracts in the same household.

so no, it can’t be the SIM.

Sorry ​@Normski001, I’m a bit confused - is this a problem at your home, where there are 3 people using iD SIM cards, or a problem nationwide for all 3 of the people in your household?

Have you tried a replacement iD SIM in your phone?

it’s a problem at home and when we’re all out and about.

Confused as to why 3 different SIM’s would all start to act/fail the same way at the same time. So no, a replacement SIM has not been done.

Looks like many other folk are experiencing the same or very similar issues of cellular calls being unable to be made/received. A restart or flight mode toggle seems to resolve for a short period and then back to the same thing.

All three phones have had their network settings, their phone numbers deleted/readded/etc etc.

Hey there ​@Normski001, sorry to hear that. What are the full postcode(s) you’ve been having issues in and what phone(s) do you have please?

Is the issue only with calling?

Thanks,

Tyler

HA9 8RZ

LE3 9SJ

LE3 3RR

LE65 1JD

NN6 7UZ

HA1 2SQ

LE4 5PN

I can go on and on with the DOZENS and DOZENS of locations. SAME issue.

^ phones used:

iPhone 12’s, 15, 16

Various Samsungs

Hi there ​@Normski001, thank you for that. Due to the number of postocodes given and where you’ve had issues, this would indicate more of a SIM, device or settings issue opposed to a coverage issue, as we wouldn’t expect coverage issues to happen in so many places.

Can you confirm which phone’s you’re using and wanting to use with our SIM cards so we can tailor the troubleshooting to those devices specifically?

Thanks,

Tyler

It’s amazing how you guys are just not accepting there are issues with your network.

So when the same or similar issues are occurring across different devices at different locations at different times and when so many others are reporting the same you guys still offer rather poor options and push the issue back to the user and their devices. Really disappointed in the attitude shown.

Like many others I will just leave due to the lack of customer service.

Hey there ​@Normski001, we’re not saying the issue isn’t with the network, I’m just suggesting that it’s more unlikely to be a network issue if you’re having the issue in all those areas, as we wouldn’t expect coverage issues everywhere you go. I am not pushing your issue back and I am trying to further understand what the issue is, whilst giving advice on what we think the issue may be. As of right now, we’re simply speaking to you over a Community public forum with no access to your account, which is why we are trying to troubleshoot and gain a further understanding of your issue, whilst appropriately suggesting what we believe the issue could be, as is the reason for our forums. We’re not simply stating that the issue is device or SIM related, but we’re simply suggesting it’s more likely than a coverage issue everywhere, is all, whilst we try to gain more information on your issues.

As asked above so we can troubleshoot further: “Can you confirm which phone’s you’re using/wanting to use with our SIM cards so we can tailor the troubleshooting to those devices specifically?”

Thanks,

Tyler

iphone 12mini

It’s a shame you guys just don’t see it from a customer perspective. Even though so many customers (me included) have tried all the various hardware resets, etc you still insist on the issue being a local one. It just isn’t. This wastes everyone’s time. Yours included.

Hey there ​@Normski001, I of course completely understand your frustrations, and do indeed see it from a customer perspective, and can completely appreciate what you’re saying. Again, I’m not stating what the issue actually is, merely suggesting what it could be indicating based on the limited information I have on this Community forum page. As with other customer issues, I cannot comment on that as every customers issues can be for different reasons and treated as a separate case. As mentioned, we want to help as best as possible, and not trying to waste either of our time here.

To clarify, you’ve tried network resets and have checked your phone number is correct in settings on the iPhone 12 Mini?

Also to check, when you try to make a call, do you receive an error message, or does it simply not ring?

Thanks,

Tyler