Skip to main content
Solved

Unable to make or receive calls

M
New
 Contributor

This is really odd and I have gone through several methods of rectifying this issue but to no avail.

Initially, I requested a new SIM card, which did not resolve the issue.

Then I went to the Genius bar at Apple (it is an Apple 13) who confirmed there were no hardware of software issues. The software was also up-to-date.

I reset Network Settings and it still did not resolve the issue. I am only able to temporarily resolve the issue (for an hour or so) by switching the device off and back on. Then it reverts back to the issue.

Can anyone please offer help on this issue?

Best answer by Matthew T

There is currently degradation to 3G and 4G voice calls. 3UK engineers are investigating the issue. For the latest updates, please check our Service Status page.

We apologise for any inconvenience this may cause.

View original
    P
    James Coppin
    D
    4 people like this
    • P
      pbreathen
    • James Coppin
      James Coppin
    • D
      Dort
    • Keith Snape
      Keith Snape

    47 replies

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • January 20, 2025

    Hey there ​@Molicious8012, we’re very sorry to hear that.

     

    Do texts and data work okay?

     

    Have you recently joined us or switched your number over to us at all?

     

    When you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New
 Contributor
    • Molicious8012
    • Author
    • New
 Contributor
    • 2 replies
    • January 20, 2025

    Hi Tyler,

    Texts and data sometimes do not work but most of the time they work whilst voice is not active. So i doubt it is related.

    I have been with iD for a couple of years.

    And number is shown correctly.

    N
    iD Mobile Employee
    Forum|alt.badge.img+17
    • Natalie W
    • iD Mobile Employee
    • 1888 replies
    • January 21, 2025

    Thank you for confirming ​@Molicious8012 

     

    Does the number show as starting with +44 and not 0? For example +447123456789?

     

    Nat 

    M
    New
 Contributor
    • Molicious8012
    • Author
    • New
 Contributor
    • 2 replies
    • January 21, 2025

    Starts with +44

    Daz_S
    Gold Contributor
    Forum|alt.badge.img+21
    • Daz_S
    • Gold Contributor
    • 1627 replies
    • January 21, 2025

    Texts and data sometimes do not work but most of the time they work whilst voice is not active. So i doubt it is related.

     

    You may find it is related.

    What could be happening (as I too plus others have the same thing) is that for the most part your phone is connecting to 4G and the texts and data work just fine.

    But then you’re on a call and things stop working until the call has ended - it sounds like your phone is likely dropping to 3G whilst on a call (taking the data down to 3G with it) and this could be causing the issue.

    So what to do, I’m not up on iPhones but set the phone to use 4G only and see if things improve, stay the same or get better. Hopefully it does get better 🤞

    I'm just another customer. ***Only genuine iD Mobile staff have iD Mobile Employee after their name*** **Don't post your phone number or account details as these can be seen by anybody**
    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • January 22, 2025

    Hey there ​@Molicious8012, thank you.

     

    We’d recommend switching to 4G as kindly advised by ​@Daz_S and see if this helps. If after a while no improvement, please get back in touch and we can troubleshoot further with you.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Daz_S
    1 person likes this
    • Daz_S
      Daz_S
    B
    New
 Contributor
    • Berni
    • New
 Contributor
    • 1 reply
    • January 23, 2025

    I’ve just lost the ability to make or receive network calls, but WhatsApp and FaceTime both work. 
    Postcode BN21 1RU

    iPhone 16, 18.2.1, eSim. 
     

    Is there a problem in the Eastbourne area?

    BJ Sheridan
    Active Contributor
    • BJ Sheridan
    • Active Contributor
    • 7 replies
    • January 23, 2025

    My phone call was suddenly cut off an hour or so ago. I’m unable to make any calls at all now.

    BJ Sheridan
    Active Contributor
    • BJ Sheridan
    • Active Contributor
    • 7 replies
    • January 23, 2025

    WhatsApp and texts are working but not phone calls.

     

    S
    New
 Contributor
    • SeagullsSwaf
    • New
 Contributor
    • 1 reply
    • January 23, 2025

    Brighton out

    S
    New
 Contributor
    • sgg226
    • New
 Contributor
    • 1 reply
    • January 23, 2025

    Same here north Lincolnshire anyone know what the issue is?

    D
    New
 Contributor
    • Duzi
    • New
 Contributor
    • 1 reply
    • January 23, 2025

    Hi, 

     

    I cannot receive or make calls in Warrington area. I need to confirm an appointment that I have been waiting since March last year. ID mobile you are very bad. 

    J
    New
 Contributor
    • Jo Ow
    • New
 Contributor
    • 2 replies
    • January 23, 2025

    Same here in Basingstoke Hampshire - has anyone found any solutions yet??

     

    R
    New
 Contributor
    • RustyMG
    • New
 Contributor
    • 3 replies
    • January 23, 2025

    Same here in central Scotland.

    Cannot make  or receive calls 

     

    Wife also on iD, she too can't make it receive calls....

    J
    New
 Contributor
    • Jo Ow
    • New
 Contributor
    • 2 replies
    • January 23, 2025
    Tyler wrote:

    Hey there ​@Molicious8012, thank you.

     

    We’d recommend switching to 4G as kindly advised by ​@Daz_S and see if this helps. If after a while no improvement, please get back in touch and we can troubleshoot further with you.

     

    Thanks,

    Tyler

    I have tried all of the trouble shooting advice but still cannot make/receive calls. I have had several missed calls and people are telling me they are leaving messages but I can’t call voicemail to hear them

    What do I do next?

     

    C
    Active Contributor
    • Chl03
    • Active Contributor
    • 22 replies
    • January 23, 2025

    Does anyone know how long it’s going to be down for 

    Maniek Sz
    New
 Contributor
    • Maniek Sz
    • New
 Contributor
    • 1 reply
    • January 23, 2025

    Same Leeds.  Unable to make and receive phone calls.

    R
    New
 Contributor
    • RustyMG
    • New
 Contributor
    • 3 replies
    • January 23, 2025

    I went into chat..…

    And it said I have a NINETY NINE minute wait...

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • 1818 replies
    • Answer
    • January 23, 2025

    There is currently degradation to 3G and 4G voice calls. 3UK engineers are investigating the issue. For the latest updates, please check our Service Status page.

    We apologise for any inconvenience this may cause.

    iD Community Manager
    Lorraine4469
    New
 Contributor
    • Lorraine4469
    • New
 Contributor
    • 1 reply
    • January 23, 2025

    In Dumfries unable to make or receive calls, anyone else with this issue 

    C
    Active Contributor
    • Chl03
    • Active Contributor
    • 22 replies
    • January 23, 2025

    How long is the service going to down 

    R
    New
 Contributor
    • RustyMG
    • New
 Contributor
    • 3 replies
    • January 23, 2025

    The status page says my postcode doesn't exist , so I used one from nearby and I click on the icon....and nothing, so the checker is useless.....

    A
    New
 Contributor

    I cannot make or receive calls

     

    A
    New
 Contributor

    My area is OL3 5DS and I cannot make or receive calls

    B
    New
 Contributor
    • Blerim
    • New
 Contributor
    • 2 replies
    • January 23, 2025

    My area is Nw2 1hy and I cannot make or receive calls 

    Reply.


    Terms & Conditions