Hi ​@Username1994.

Thank you for your post. I’m really sorry to hear about the ongoing issues you’ve experienced with your service, especially after already going through several troubleshooting steps. I can appreciate how frustrating this must be.

In order to double-check coverage in your area, please use the following link: https://www.idmobile.co.uk/help-and-advice/coverage.

As a next step, it may also help to reinsert your SIM card, or try it in another compatible handset if possible. This will help determine whether the issue is related to the SIM or the device itself.

That said, as this will need a more detailed investigation and review of your individual account and network experience, I would strongly recommend contacting us directly via https://www.idmobile.co.uk/live-chat so we can look into this properly and escalate it for you if needed.

We’d be happy to help get this resolved for you.

Thanks,

Marquerita

The iD Mobile Team

Hi,

As stated above I have already done the steps you have suggested, which also includes having a SIM replacement which also hasn’t worked. There is no coverage indoors in my area which is obviously the issue. I want to cancel my contract as if this information was provided to me when I first raised the issue which fell well within my 14 day cooling off period I would have terminated in this time. 

Hi ​@Username1994, 

I do apologise for the frustration caused, especially as you’ve already completed the troubleshooting steps provided, including replacing the SIM.

As a further step, please try setting the handset to 4G only, as this can sometimes improve indoor connectivity where the device is struggling to maintain a stable connection between network types.

For iPhone:

• Settings > Mobile Data > Mobile Data Options > Voice & Data
• Select 4G

For Android:

• Settings > Connections > Mobile Networks > Network Mode
• Select 4G/LTE only

Once changed, please restart the handset and monitor the service again indoors.

We appreciate this situation has been ongoing for you, and we understand your concerns regarding coverage in your area.

Owethu

Hi,

I have already done this too. Please can you just facilitate allowing me to cancel the contract? I cannot continue to use a network that I cannot access full coverage from 24/7. I work from home & have had extensive disruption because of this, I have contacted you several times to no avail therefore I would like to cancel the contract. 

Hi ​@Username1994, 

I do apologise for the continued frustration and appreciate that this has had a significant impact, especially while working from home.

As the troubleshooting completed has not resolved the issue, the next step would be to contact our support teams directly via Live Chat or through direct message on our social media platforms. They’ll be able to review the account fully and discuss the options available regarding your contract and ongoing coverage concerns.

Please ensure you provide details of the troubleshooting already completed when contacting the team so this can be reviewed as quickly as possible.

Owethu