I joined ID mobile last year & since the day I received my device and SIM card I’ve been unable to make or receive calls. My phone constantly texts saying “missed call” when my phone has been in my hand. I’ve contacted ID several times, I’ve had a replacement SIM card sent, I’ve done the master reset, I’ve reset all my number etc & it still doesn’t work. It’s only now I’ve done my own research that ID mobile doesn’t cover calls indoor & outdoor in my area, it’s only outdoor. Surely I’m within my rights as a customer to cancel the contract?? Considering I raised this issue as soon as I took the contract out (when I was well within my cooling off period) yet nobody at ID mobile thought to check the coverage in my area? If I’d have know it was a coverage issue I’d have cancelled the contract !
Unable to receive calls
Hi
Thank you for your post. I’m really sorry to hear about the ongoing issues you’ve experienced with your service, especially after already going through several troubleshooting steps. I can appreciate how frustrating this must be.
In order to double-check coverage in your area, please use the following link: https://www.idmobile.co.uk/help-and-advice/coverage.
As a next step, it may also help to reinsert your SIM card, or try it in another compatible handset if possible. This will help determine whether the issue is related to the SIM or the device itself.
That said, as this will need a more detailed investigation and review of your individual account and network experience, I would strongly recommend contacting us directly via https://www.idmobile.co.uk/live-chat so we can look into this properly and escalate it for you if needed.
We’d be happy to help get this resolved for you.
Thanks,
Marquerita
The iD Mobile Team
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