Skip to main content
New Contributor
April 6, 2026
Question

Unstable network

  • April 6, 2026
  • 4 replies
  • 28 views

Hi I’m new to I’d mobile find your service rather intermittent very unstable could someone please contact me to try to resolve this problem? 

    4 replies

    Geluk
    Silver Contributor
    Silver Contributor
    April 7, 2026

    No one will be phoning you. Find id’s NETWORK STATUS page and input your POSTCODE to

    see if there are local issues.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    April 7, 2026

    Hi ​@Dan237 

     

    Thank you for getting in touch, and welcome to ID Mobile.

     

    I’m sorry to hear that you’re experiencing intermittent and unstable service. We understand how frustrating this can be, and we’re here to help get this resolved for you as quickly as possible.

     

    In the meantime, you may wish to try the following quick checks:

    Restart your device
    Ensure your software is up to date
    Check that network settings (such as 4G/5G and data roaming) are enabled.

     

    You can also check the coverage in your area using the following link:
    https://www.idmobile.co.uk/help-and-advice/coverage

     

    For iPhone (iOS) – Reset Network Settings:
    Go to Settings → General.
    Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
    Confirm the reset when prompted.
    Once complete, return to the home screen and restart your iPhone.

    For Samsung – Reset Network Settings:
    From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
    Turn Select Automatically on or off.
    Alternatively:
    Go to Settings → General Management → Reset → Reset Network Settings.
    Confirm by tapping Reset Settings.

     

     

    If the above steps not working, please send us a private message so that we can assist you further.

     

     

    Thank you,

     

    Zandile  M

    The iD Mobile Team 

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Dan237Author
    New Contributor
    April 7, 2026

    Phone is all up to date not my phone it’s the network 🤷‍♂️this not going to get me anywhere how do leave how do I get pac code??

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 7, 2026

    Hi ​@Dan237,

     

    I am so sorry to hear that you are still facing issues and that you wish to leave.

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.