No one will be phoning you. Find id’s NETWORK STATUS page and input your POSTCODE to

see if there are local issues.

Hi ​@Dan237 

Thank you for getting in touch, and welcome to ID Mobile.

I’m sorry to hear that you’re experiencing intermittent and unstable service. We understand how frustrating this can be, and we’re here to help get this resolved for you as quickly as possible.

In the meantime, you may wish to try the following quick checks:

Restart your device
Ensure your software is up to date
Check that network settings (such as 4G/5G and data roaming) are enabled.

You can also check the coverage in your area using the following link:
https://www.idmobile.co.uk/help-and-advice/coverage

For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.

For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.

If the above steps not working, please send us a private message so that we can assist you further.

Thank you,

Zandile  M

The iD Mobile Team 

Phone is all up to date not my phone it’s the network 🤷‍♂️this not going to get me anywhere how do leave how do I get pac code??

Hi ​@Dan237,

I am so sorry to hear that you are still facing issues and that you wish to leave.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team