I ordered a replacement SIM which I received 3 days ago, but it still hasn’t been activated. I’ve tried restarting my phone and checking for updates, but I still have no service.I posted in the community forum yesterday and was told that a message was sent to me, but I haven’t received anything and wasn’t told where to find it. I’ve checked my email, and account dashboard — no updates.To make things more difficult, your chat system appears to be down, so I haven’t been able to reach anyone directly. I’m now left without service and urgently need assistance.Could someone please: Confirm the activation status of my replacement SIM Let me know if there’s anything further I need to do on my end Provide an estimated time for activation or escalation path if needed This is quite urgent, so I’d appreciate any help you can offer as soon as possible.

https://community.idmobile.co.uk/help%2Dwith%2Dyour%2Dsim%2D170/how%2Ddo%2Di%2Dactivate%2Dmy%2Dnew%2Dsim%2Dor%2Desim%2D43701

Hey there @Arslan Umar, we hope the advice from @MZonehas been able to help.Please let us know if any further questions.Thanks,Tyler

Urgent Help Needed – Replacement SIM Not Activated After 3 Days

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

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