Dear iD Mobile Support,
I am writing to raise a formal complaint regarding the quality of service on my account.
Since the contract started less than a month ago, the mobile data and overall signal quality have been consistently very poor and unreliable. Internet speeds are extremely slow, and even basic tasks such as loading web pages or sending videos via WhatsApp are difficult or impossible at times.
I have carried out troubleshooting steps, including:
• Testing the SIM card in another phone
• Changing network settings (4G/5G)
• Using the service in different locations
The issue persists in all cases, which clearly indicates a problem with network coverage and service quality rather than the device.
Based on this, I consider the service to be unfit for purpose.
I would like you to:
1. Investigate this issue urgently
2. Confirm whether the service can be improved
3. If not, allow me to cancel the contract without any early termination fees
If this issue cannot be resolved promptly, I expect to be released from the contract without penalty, as the service provided does not meet reasonable expectations.
I look forward to your response.
Kind regards
Khrystyna Kazimirova
