Community Member

very poor signal

Forum|Forum|4 months ago
May 6, 2026
1 reply
70 views

Dear iD Mobile Support,

I am writing to raise a formal complaint regarding the quality of service on my account.

Since the contract started less than a month ago, the mobile data and overall signal quality have been consistently very poor and unreliable. Internet speeds are extremely slow, and even basic tasks such as loading web pages or sending videos via WhatsApp are difficult or impossible at times.

I have carried out troubleshooting steps, including:

•⁠ ⁠Testing the SIM card in another phone
•⁠ ⁠Changing network settings (4G/5G)
•⁠ ⁠Using the service in different locations

The issue persists in all cases, which clearly indicates a problem with network coverage and service quality rather than the device.

Based on this, I consider the service to be unfit for purpose.

I would like you to:

1.⁠ ⁠Investigate this issue urgently
2.⁠ ⁠Confirm whether the service can be improved
3.⁠ ⁠If not, allow me to cancel the contract without any early termination fees

If this issue cannot be resolved promptly, I expect to be released from the contract without penalty, as the service provided does not meet reasonable expectations.

I look forward to your response.
Kind regards
Khrystyna Kazimirova

Gemma M

iD Mobile Employee

Hi @Khrystyna,

Thank you for bringing this to our attention. We understand how frustrating this issue is, and we appreciate your patience while we investigate it.

At the moment, we’re aware of the problem and our teams are actively working to resolve it as quickly as possible. However, we’re not yet able to confirm how long the resolution will take or whether the issue is affecting all networks or only iD Mobile customers.

Please be assured that this is being treated as a priority, and we’ll provide further updates as soon as more information becomes available. Thank you again for your understanding and continued patience.

For more information and regular updates, please check out our Service Status page:

Regards,

Gemma M

The iD Mobile Social Media Team

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