Every time my phone drops out of signal and then reconnects (very often with the building I work in) I get a new voicemail notification but there is no new voicemail.
Did not happen with my old network and recently joined ID mobile.
amazingly annoying
Have turned on/off voicemail with no effect
I am new to ID mobile this week and am experiencing the same issue of receiving notifications that I have a voicemail and when I call voicemail I receive a message which says I have no new voicemails. The red badge for notifications stays on the phone icon despite there being no notifications.
I have the same issue and have been told by the help desk to just ignore it!! How extremely unhelpful!!
+25Hi
Sorry to hear this, you’re having the same issue as the above?
You get a voicemail notification when you don’t have any voicemails?
Tom
Yes that is correct, I get a notification without any messages in the system.
I have called myself and left a message, which I then listened to and then deleted, but still get notifications.
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Private messages were recieved and replied to, but haven't had any type of resolution to the issue, getting quite dissatisfied with the level of customer service.
Hello
Thank you for updating the thread.
I can see your private message has been received and we will get back to you as soon as possible.
Natalie
Still no update on how this issue is going to be resolved.
Still receiving notifications of a voicemail message.
Private messages are now getting ignored, what is the point of a help desk?
+24Hey there
We are and would not ignore our customers private messages. We work to get back to all our customers PM’s as soon as possible, and we have a lot to respond to here.
We’re not an instant response service here also.
If you require instant responses, you’d need to contact our live-chat:
https://www.idmobile.co.uk/live-chat
Or, we’ll be back in touch via PM as soon as we can.
Thank you for your patience.
Kind regards,
Tyler
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