what are id doing about signal issues | iD Mobile Community
Skip to main content
Question

what are id doing about signal issues

  • September 9, 2025
  • 5 replies
  • 97 views

I would like to know what I'd are doing about their usless signal. 

I brought phone and contract 1.5 yrs ago. Signal was good until 2&3g switch off. Since then your network has become unreliable.  Not only Internet but calls aswell.  Slow network,  drop off or no signal at all. Calls inaudible.  

Have commented several times to be told there is no issues or the best one was its coz your no in your usual region or this affects signal.🤔🤔🤔

I can't wait for this contract to end next year as you all refuse to end contract now as you say there is no issues. 

Read all the comments on community page that will tell you how fed up everyone is with ID mobile.  

You take are money and provide no service worth speaking of and no customer service. 

5 replies

Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 10, 2025

Hi there ​@Pauline2, sorry to hear this. What’s the full postcode and what phone do you have please?

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • September 10, 2025

Hi I've been through thus so nany times.  Am fed up with it. What phone i gave makes no difference is a 1.5 yr old phone brought from care phone warehouse and contract done at same time. 

Have issues with both locations tgat I use my phone regularly.  Which are SS2 4LZ  and PE282AA 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 11, 2025

Hey there ​@Pauline2, you have came to us on Community asking for assistance, so we’re asking usual troubleshooting questions. We’re not aware of what you’ve been asked etc already, and we’re only trying to help.

 

So please confirm what device you’re using?

 

For SS2 4LZ , I can see that Three Uk are currently working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

 

We hope to have things fixed as soon as possible and will add any updates here::

 

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

 

I can also see that for PE282AA, there is, at times, heavy usage in this local area. As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast. We’re always working to improve our network and aim to provide the best experience possible.

 

See below for other factors that may affect your signal.

 

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

 

Have you tried resetting network settings?

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • September 12, 2025

Hi yes I've tried resetting,  I turn off and restart phone, toggle airplane mode.  Tried everything.  What good is a network that only has 1 var signal 99% of the time but when you check coverage it always say excellent inside and out. What untter rubbish.  Would love to get out of this contract. 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 13, 2025

Hi there ​@Pauline2, sorry to hear that. Please conact our live-chat to investigate further:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler