whole mobila data and network down

Same here, I think there’s a network issue although the live chat operators don’t seem to be aware of it

still no network , what is going on…..ID are not help, no information

I've been on the live chat and they think I have a faulty SIM card - and they're adamant there are no network outages. 

Hmmmmmmmmmmm

Hi ​@DellZincht, ​@Chloedaniella and ​@Safe369,

I am so sorry to hear that you are facing issues with your coverage. Please could you try the below troubleshooting steps depending on the type of device you have. 

For iPhone:

1. Go to General, scroll down and click reset or transfer iPhone.
2. Reset
3. Reset Network Settings.
4. Once the iPhone is open.
5. Go to Settings
6. Messages Turn ON iMessage.
7.This will recognize the new sim and have it verified.

For Android:
Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

Regards,

Gemma M

The iD Mobile Social Media Team

Tried this on the live chat...didn't work