Same here, I think there’s a network issue although the live chat operators don’t seem to be aware of it

still no network , what is going on…..ID are not help, no information

I've been on the live chat and they think I have a faulty SIM card - and they're adamant there are no network outages. 

Hmmmmmmmmmmm

Hi ​@DellZincht, ​@Chloedaniella and ​@Safe369,

I am so sorry to hear that you are facing issues with your coverage. Please could you try the below troubleshooting steps depending on the type of device you have. 

For iPhone:

1. Go to General, scroll down and click reset or transfer iPhone.
2. Reset
3. Reset Network Settings.
4. Once the iPhone is open.
5. Go to Settings
6. Messages Turn ON iMessage.
7.This will recognize the new sim and have it verified.

For Android:
Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

Regards,

Gemma M

The iD Mobile Social Media Team

Tried this on the live chat...didn't work

Hi there, I’ve tried everything. 
 

ID mobile think it’s my sim and have ordered a new one however not sure what I’m supposed to do for the next 3 days???

Hi ​@DellZincht and ​@Chloedaniella,

Thank you for bringing this to our attention. We understand how frustrating this issue is, and we appreciate your patience while we investigate it.

At the moment, we’re aware of the problem and our teams are actively working to resolve it as quickly as possible. However, we’re not yet able to confirm how long the resolution will take or whether the issue is affecting all networks or only iD Mobile customers.

Please be assured that this is being treated as a priority, and we’ll provide further updates as soon as more information becomes available. Thank you again for your understanding and continued patience.

For more information and regular updates, please check out our Service Status page:

Regards,

Gemma M

The iD Mobile Social Media Team