Wi-Fi Calling & 4G Calling | Join the discussion, ask questions, share advice.
Sticky F.A.Q.

Wi-Fi Calling & 4G Calling

  • 29 March 2018
  • 79 replies
  • 26682 views

Userlevel 3
Badge +2

What is Wi-Fi Calling (VoWIFI)?


Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better calls, and smash through indoor blackspots.

Indoor blackspots can stop you getting connected, but with Wi-Fi Calling, that's not a problem. It gives you clearer calls, in more places than ever before. Oh, and you can also use it to send texts. Here’s how to get it…

How do I get Wi-Fi Calling?


1. Check that your phone is compatible.
Here’s the important bit. Is your phone compatible? Well, if you’ve got one of these, you’re in luck:

Apple Phones:

  • Apple iPhone 13
  • Apple iPhone 13 Pro
  • Apple iPhone 13 Pro Max
  • Apple iPhone 13 Mini
  • Apple iPhone 12
  • Apple iPhone 12 Pro
  • Apple iPhone 11 Pro Max
  • Apple iPhone11Pro
  • Apple iPhone11
  • Apple iPhone 12 mini
  • Apple iPhone 12 Pro Max
  • Apple iPhone 5s
  • Apple iPhone 6 Plus
  • Apple iPhone 6
  • Apple iPhone 6s Plus
  • Apple iPhone6s
  • Apple iPhone 7 Plus
  • Apple iPhone 7
  • Apple iPhone 8
  • Apple iPhone Plus
  • Apple iPhone SE
  • Apple iPhone SE 3rdGen
  • Apple iPhone X
  • Apple iPhone XR
  • Apple iPhone XS Max
  • Apple iPhone XS

 

Android Phones:

Alcatel:

  • Alcatel 1B
  • Alcatel 1B 2022
  • Alcatel 1S
  • Alcatel 1S 2021
  • Alcatel 1X 2019
  • Alcatel 3 2019
  • Alcatel 3L 2021
  • Alcatel 3L

Doro:

  • Doro 7080

Google:

  • Google Pixel 4XL
  • Google Pixel4
  • Google Pixel4A
  • Google Pixel 4A 5G version
  • Google Pixel 5
  • Google Pixel 6
  • Google Pixel 6 Pro

Huawei Phones:

  • Huawei Honor 9 Lite
  • Huawei Mate 10 Pro
  • Huawei Mate 20 Lite
  • Huawei Mate 20 Pro
  • Huawei P Smart 2018
  • Huawei P Smart 2019
  • Huawei P Smart 2020
  • Huawei P Smart 2021
  • Huawei P20 Lite
  • Huawei P20 Plus
  • Huawei P20
  • Huawei P30 Lite 2020
  • Huawei P30 Pro New Edition
  • Huawei P30 Pro
  • Huawei P30
  • Huawei P40 Lite
  • Huawei P40 Pro
  • Huawei P40
  • Huawei Y5 P
  • Huawei Y6 2019
  • Huawei Y6 S
  • Huawei Y7 2018
  • HuaweiY7 2019

Honor:

  • Honor 9 XLite
  • Honor 10 Lite
  • Honor 10
  • Honor 20
  • Honor 20e
  • Honor 8A
  • Honor 8X
  • Honor 9X
  • Honor 50
  • Honor Play
  • Honor View 10
  • Honor View 20
  • Honor Magic 4Lite 4G
  • Honor Magic 4Lite 5G

 

Motorola:

  • Motorola E6S
  • Motorola Edge 20
  • Motorola Edge 20 Lite
  • Motorola Edge 20 Pro
  • Motorola G5 G Plus
  • Motorola G8 Plus
  • Motorola G8 Power Lite
  • Motorola G9 Power
  • Motorola G50
  • Motorola One Marco
  • Motorola Moto G22

Nokia:

  • Nokia 1.3
  • Nokia 2.2

Oppo:

  • Oppo A15
  • Oppo A54
  • Oppo A72
  • Oppo Find X2 Lite
  • Oppo Find X3 Lite
  • Oppo Find X3 Neo
  • Oppo Find X3 Pro
  • Oppo Find X5
  • Oppo Find X5 Lite
  • Oppo Find X5 Pro
  • Oppo Reno 4
  • Oppo Reno Pro
  • Oppo Reno 4Z

Redmi:

 

  • Redmi Note 11
  • Redmi Note 11 Pro 5G

Samsung:

  • Samsung Galaxy A10
  • Samsung Galaxy A12
  • Samsung Galaxy A13
  • Samsung Galaxy A20e
  • Samsung Galaxy A02s
  • Samsung Galaxy A21s
  • Samsung Galaxy A3 2017
  • Samsung Galaxy A03
  • Samsung Galaxy A32
  • Samsung Galaxy A33
  • Samsung Galaxy A40
  • Samsung Galaxy A41
  • Samsung Galaxy A42 5G Ready
  • Samsung Galaxy A5 2017
  • Samsung Galaxy A22 5G
  • Samsung Galaxy A50
  • Samsung Galaxy A51
  • Samsung Galaxy A52 5G Ready
  • Samsung Galaxy A52s 5G
  • Samsung Galaxy A53
  • Samsung Galaxy A6 2018
  • Samsung Galaxy A7 2018
  • Samsung Galaxy A70
  • Samsung Galaxy A71
  • Samsung Galaxy A9 2018
  • Samsung Galaxy J4 2018
  • Samsung Galaxy J6 2018
  • Samsung Galaxy J6 plus 2018
  • Samsung Galaxy Note 10 Lite
  • Samsung Galaxy Note 10+ 5G version
  • Samsung Galaxy Note 10+
  • Samsung Galaxy Note 10
  • Samsung Galaxy Note 20 4G version
  • Samsung Galaxy Note 20 5G version
  • Samsung Galaxy Note 20 Ultra 5Gversion
  • Samsung Galaxy Note 8
  • Samsung Galaxy Note 9
  • Samsung Galaxy S10 Lite
  • Samsung Galaxy S10+
  • Samsung Galaxy S10
  • Samsung Galaxy S10e
  • Samsung Galaxy S20 4G version
  • Samsung Galaxy S20 5G version
  • Samsung Galaxy S20 Plus
  • Samsung Galaxy S20 Ultra
  • Samsung Galaxy S20 FE 4G version
  • Samsung Galaxy S20 FE 5G version
  • Samsung Galaxy S21
  • Samsung Galaxy S21 Plus
  • Samsung Galaxy S21 Ultra
  • Samsung Galaxy S21 FE 5G
  • Samsung Galaxy S7 Edge
  • Samsung Galaxy S7
  • Samsung Galaxy S8+
  • Samsung Galaxy S8
  • Samsung Galaxy S9+
  • Samsung Galaxy S9

Sony:

  • Sony Xperia 1
  • Sony Xperia 1II
  • Sony Xperia 5II 5G version
  • Sony Xperia 5
  • Sony Xperia L3
  • Sony Xperia L4
  • Sony Xperia X10
  • Sony Xperia XA2
  • Sony Xperia XZ2
  • Sony Xperia XZ3

TCL:

  • TCL 306
  • TCL 30 SE

Xiaomi:

  • Xiaomi 12
  • Xiaomi 12 Pro 5G

 

2. Make sure you have access to Wi-Fi.
Wi-Fi calling will work when you’re unable to connect to either a 3G or 4G network and have a minimum of 2MB Wi-Fi speed. Most current Wi-Fi packages offer speeds between 8MB and 200MB. If you’d like to check yours, just head over to Google, type in ‘internet speed test’, and take the test.

3. Make sure your software is up to date.
You now need to update your phone's software, if it’s not bang up to date already. If you’re an iPhone user, you’ll need to install the latest software and accept the latest carrier settings (there’s a question on how to do this below).
Then your Wi-Fi Calling is good to go - you might just need to switch on Wi-Fi Calling in your phone settings.

 

What's the difference between 4G Calling and Wi-Fi calling?


4G Calling lets you make and take calls over a 4G network. Wi-Fi Calling, on the other hand, lets you make and take calling through a wireless internet connection.

 

Does Wi-Fi Calling come out of my allowances?


Yes, Wi-Fi Calling comes out of your monthly allowance of minutes. If you haven't got any minutes left, you'll be charged at our usual out-of-plan rates.

You'll also be charged at our out-of-plan rates if you make a call that's not covered by your monthly allowance of minutes. These include international calls, or premium calls such as chat lines and TV competitions.

How do I update my Android phone’s software to get Wi-Fi Calling?


To get Wi-Fi Calling you need to make sure your software is up to date. We recommend you backup your phone's memory before you do any software updates - just to make sure everything's safe.

 

How exactly do I enable Wi-Fi Calling on my iPhone?


To enable Wi-Fi Calling on a compatible Apple handset, follow these steps:

• Make sure your device is connected to a Wi-Fi or cellular network.
• Upgrade to iOS 11.2
• Accept new carrier settings
• Go to settings > Mobile data > Wi-Fi calling

To check your carrier settings, simply tap Settings > General > About. The carrier field should display iD 31.1 or greater.

 

Can I use Wi-Fi Calling abroad?


No, sorry. It only works in the UK.

 

What is 4G Calling (VoLTE)?

4G Calling (VoLTE) is another great iD feature on selected handsets. This free service lets you make and receive calls over our 4G Network.

We know that indoor blackspots can stop you getting connected. With 4G Calling, that's not a problem.

It gives you clearer calls, in more places than ever before.

 

How do I get 4G Calling?


1. Check that your phone is compatible.
We only support a select number of handsets currently. If you have one of these, you'll be good to go.

Apple Phones:

  • iPhone SE
  • iPhone SE (2020)
  • iPhone 6
  • iPhone 6 Plus
  • iPhone 6S
  • iPhone 6S Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 8
  • iPhone 8 Plus
  • iPhone X
  • iPhone XR
  • iPhone XS
  • iPhoneXS Max
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone 12
  • iPhone 12 Pro
  • iPhone 12 Pro Max
  • iPhone 12 Mini
  • iPhone 13
  • iPhone 13 Mini
  • iPhone 13 Pro
  • iPhone 13 Pro Max
  • iPhone SE (2022)

Android Phones:

Alcatel:

  • Alcatel 1X (2019)
  • Alcatel 1S
  • Alcatel 1S 2021
  • Alcatel 1B

  • Alcatel 3 (5053Y)
  • Alcatel 3L
  • Alcatel 3L 2021
  • Alcatel 1B 2022

Doro:

  • Doro 7080

Google:

  • Google Pixel 4A
  • Google Pixel 4A (5G ready)

  • Google Pixel 5 5G

  • Google Pixel 6 5G

  • Google Pixel 6 Pro 5G

Huawei:

  • Huawei P10
  • Huawei P10 Lite
  • Huawei P10 Plus
  • Huawei P Smart (2018)
  • Huawei P Smart (2019)
  • Huawei P Smart (2020)
  • Huawei P Smart (2021) 
  • Huawei P20
  • Huawei P20 Plus
  • Huawei P20 Lite
  • Huawei P8 Lite
  • Huawei Mate 20 Pro
  • Huawei Mate 20 Lite
  • Huawei Y5P
  • Huawei Y6 (2019)
  • Huawei Y6S
  • Huawei Y7
  • Huawei Y7 (2019)
  • Huawei Mate 10 Pro
  • Huawei P30 Lite (2020)
  • Huawei P30
  • Huawei P30 Pro
  • Huawei P40 Lite 
  • Huawei P40 5G
  • Huawei P40 Pro 5G

Honor:

  • Honor Play
  • Honor View 10
  • Honor View 20
  • Honor 9 Lite
  • Honor 9X
  • Honor 10
  • Honor 10 Lite
  • Honor 20
  • Honor 8X
  • Honor 8A
  • Honor 50
  • Honor Magic 4 Lite 5G

Motorola:

  • Motorola One Macro
  • Motorola G8 Plus
  • Motorola G9 Power
  • Motorola E6S
  • Motorola G 5G Plus
  • Motorola G 50
  • Motorola G8 Power Lite
  • Motorola Moto G22
  • Motorola Edge 20

  • Motorola Edge 20 Lite

  • Motorola Edge 20 Pro

Nokia:

  • Nokia 1.3
  • Nokia 2.2

Oppo:

  • Oppo A72
  • Oppo Reno 4
  • Oppo Reno 4Z
  • Oppo Reno Pro
  • Oppo A15
  • Oppo A54
  • Oppo A54s
  • Oppo Find X2 Lite

  • Oppo Find X3 Pro
  • Oppo Find X3 Neo
  • Oppo Find X3 Lite
  • Oppo Find X5

  • Oppo Find X5 Pro

  • Oppo Find X5 Lite

 

Redmi:

  • Redmi Note 11
  • Redmi Note 11 Pro 5G

Samsung:

  • Samsung A21S
  • Samsung A22 5G

  • Samsung A3 (2017)
  • Samsung S7
  • Samsung S7 Edge
  • Samsung S8
  • Samsung S8+
  • Samsung S9
  • Samsung S9+
  • Samsung S10 
  • Samsung S10+
  • Samsung S10e
  • Samsung S20 (4G)
  • Samsung S20 (5G Ready)
  • Samsung S20 Plus (5G Ready)
  • Samsung S20 Ultra (5G Ready)
  • Samsung S20 FE
  • Samsung S20 FE (5G Ready)
  • Samsung S21 (5G Ready)
  • Samsung S21 Plus (5G Ready)
  • Samsung S21 Ultra (5G Ready)
  • Samsung A10
  • Samsung A3
  • Samsung A5
  • Samsung A51 (2020)
  • Samsung A6
  • Samsung A7
  • Samsung A71
  • Samsung A9
  • Samsung A12
  • Samsung A13
  • Samsung A20e
  • Samsung A40
  • Samsung A42 5G
  • Samsung A50
  • Samsung A52 (5G Ready)
  • Samsung A52s 5G
  • Samsung A53
  • Samsung A70
  • Samsung A80
  • Samsung A02s
  • Samsung A03s
  • Samsung A03
  • Samsung A32 5G
  • Samsung A033 5G
  • Samsung Galaxy J4 + (2018)
  • Samsung J6
  • Samsung Galaxy J6+ (2018)
  • Samsung J6 (2018)
  • Samsung Note 8
  • Samsung Galaxy Note 9
  • Samsung Galaxy Note 10
  • Samsung Note 10 Lite 
  • Samsung Galaxy Note 10 +
  • Samsung S21 FE 5G
  • Samsung S22
  • Samsung S22 Plus
  • Samsung S22 Ultra

Sony:

  • Sony L4
  • Sony XZ3
  • Sony XZ2
  • Sony XA2
  • Sony L3
  • Sony Xperia X10 (SM13)
  • Sony Xperia 1 (PF13)
  • Sony Xperia 1 II 5G
  • Sony Xperia 5
  • Sony Xperia 5 II (5G ready)

TCL:

  • TCL 306
  • TCL 30SE

Xiaomi:

 

  • Xiaomi 12
  • Xiaomi 12 Pro 5G

2. Make sure you have access to 4G.
Using 4G calling requires you to have access to 4G.
Make sure that your mobile data is turned on and you have a 4G connection available.
You can check your coverage here

3. Make sure your software is up to date.
You now need to update your phone's software, if it’s not bang up to date already. If you’re an iPhone user, you’ll need to install the latest software and accept the latest carrier settings

 

Does 4G Calling come out of my allowances?


Yes, 4G Calling comes out of your monthly allowance of minutes. If you haven't got any minutes left, you'll be charged at our usual out-of-plan rates.

You'll also be charged at our out-of-plan rates if you make a call that's not covered by your monthly allowance of minutes. These include international calls, or premium calls such as chat lines and TV competitions.


Any more questions on the Wi-Fi Calling or 4G Calling? Post them below. Or alternatively visit our Help & Advice pages at 4G Calling or Wi-Fi Calling

 


79 replies

Userlevel 7
Badge +3

This article has been updated with the:

  • Oppo Find X5 Lite
  • Oppo Find X5 Pro
  • Oppo Find X5

Emil

 

Userlevel 7
Badge +3

Article updated with the iPhone SE (2022).

Userlevel 7
Badge +3

Article updated with the Motorola Moto G22.

Userlevel 7
Badge +3

New devices added: 

  • Samsung A33
  • Samsung A03
  • Redmi Note 11
  • Redmi Note 11 Pro 5G
  • Xiaomi 12
  • Xiaomi 12 Pro 5G
  • Honor Magic 4 Lite 5G

Reply


Why iD Mobile?