Sticky F.A.Q.

Wi-Fi Calling & 4G Calling

  • 29 March 2018
  • 55 replies
  • 24329 views

Userlevel 3
Badge +2

What is Wi-Fi Calling (VoWIFI)?


Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better calls, and smash through indoor blackspots.

Indoor blackspots can stop you getting connected, but with Wi-Fi Calling, that's not a problem. It gives you clearer calls, in more places than ever before. Oh, and you can also use it to send texts. Here’s how to get it…

How do I get Wi-Fi Calling?


1. Check that your phone is compatible.
Here’s the important bit. Is your phone compatible? Well, if you’ve got one of these, you’re in luck:

Apple Phones:

  • iPhone SE
  • iPhone SE (2020)
  • iPhone 5s
  • iPhone 6
  • iPhone 6 Plus
  • iPhone 6s
  • iPhone 6s Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 8
  • iPhone 8 Plus
  • iPhone X
  • iPhone XR
  • iPhone XS
  • iPhone XS Max
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone 12
  • iPhone 12 Pro
  • iPhone 12 Pro Max
  • iPhone 12 Mini

 

Android Phones:

 

Alcatel:

  • Alcatel 1X (2019)
  • Alcatel 1S
  • Alcatel 1S 2021
  • Alcatel 3 (5053Y)
  • Alcatel 3L
  • Alcatel 3L 2021

Doro:

  • Doro 7080

Google:

  • Google Pixel 4A
  • Google Pixel 4A (5G ready)

  • Google Pixel 5

Huawei Phones:

  • Huawei Mate 10 Pro.
  • Huawei P Smart (2018)
  • Huawei P Smart (2019)
  • Huawei P Smart (2020)
  • Huawei P Smart (2021) 
  • Huawei P20
  • Huawei P20 Plus
  • Huawei P20 Lite
  • Huawei Mate 20 Pro
  • Huawei Mate 20 Lite
  • Huawei Y5P
  • Huawei Y6 (2019)
  • Huawei Y6S
  • Huawei Y7
  • Huawei Y7 (2019)
  • Huawei P30 Lite
  • Huawei P30
  • Huawei P30 Pro
  • Huawei P30 Pro New Edition
  • Huawei P30 Lite (2020)
  • Huawei P40 (5G Ready)
  • Huawei P40 Pro (5G Ready)

Honor:

  • Honor Play
  • Honor View 10
  • Honor View 20
  • Honor 8X
  • Honor 8A
  • Honor 9 Lite
  • Honor 9X
  • Honor 10
  • Honor 10 Lite
  • Honor 20

Nokia:

  • Nokia 1.3
  • Nokia 2.2

Oppo:

  • Oppo A72
  • Oppo A54
  • Oppo Reno 4

  • Oppo Reno 4Z

  • Oppo Reno Pro

  • Oppo A15

  • Oppo Find X3 Pro
  • Oppo Find X3 Neo
  • Oppo Find X3 Lite

Samsung:

  • Samsung A21S
  • Samsung A3
  • Samsung A3 (2017)
  • Samsung A5
  • Samsung A51
  • Samsung A6
  • Samsung A7
  • Samsung A71
  • Samsung A9
  • Samsung A12
  • Samsung A40
  • Samsung A41
  • Samsung A42 (5G Ready)
  • Samsung A50
  • Samsung A52 (5G Ready)
  • Samsung A70
  • Samsung A02s
  • Samsung A32
  • Samsung J6
  • Samsung Galaxy J6+ (2018)
  • Samsung J6 (2018)
  • Samsung Galaxy J4 + (2018)
  • Samsung S7
  • Samsung S7 Edge
  • Samsung Note 8
  • Samsung Galaxy Note 9
  • Samsung Note 10
  • Samsung Note 10 Lite 
  • Samsung Note 10+
  • Samsung Note 10+ 5G Ready
  • Samsung S8
  • Samsung S8+
  • Samsung S9
  • SamsungS9+
  • Samsung S10
  • Samsung S10 Lite
  • Samsung S10+
  • Samsung S10e
  • Samsung S20 (4G)
  • Samsung S20 (5G Ready) 
  • Samsung S20 Plus (5G Ready)
  • Samsung S20 Ultra (5G Ready)
  • Samsung S20 FE
  • Samsung S20 FE (5G Ready)
  • Samsung S21 (5G Ready)
  • Samsung S21 Plus (5G Ready)
  • Samsung S21 Ultra (5G Ready)

Sony:

  • Sony L4
  • Sony XZ3
  • Sony XZ2
  • Sony XA2
  • Sony Xperia X10 (SM13)
  • Sony Xperia 1 (PF13)
  • Sony Xperia 1 II 5G
  • Sony Xperia 5
  • Sony Xperia 5 II (5G ready)
  • Sony L3

Motorola:

  • Motorola One Macro
  • Motorola G8 Plus
  • Motorola G9 Power
  • Motorola E6S
  • Motorola G 5G Plus
  • Motorola G8 Power Lite

2. Make sure you have access to Wi-Fi.
Wi-Fi calling will work when you’re unable to connect to either a 3G or 4G network and have a minimum of 2MB Wi-Fi speed. Most current Wi-Fi packages offer speeds between 8MB and 200MB. If you’d like to check yours, just head over to Google, type in ‘internet speed test’, and take the test.

3. Make sure your software is up to date.
You now need to update your phone's software, if it’s not bang up to date already. If you’re an iPhone user, you’ll need to install the latest software and accept the latest carrier settings (there’s a question on how to do this below).
Then your Wi-Fi Calling is good to go - you might just need to switch on Wi-Fi Calling in your phone settings.

 

What's the difference between 4G Calling and Wi-Fi calling?


4G Calling lets you make and take calls over a 4G network. Wi-Fi Calling, on the other hand, lets you make and take calling through a wireless internet connection.

 

Does Wi-Fi Calling come out of my allowances?


Yes, Wi-Fi Calling comes out of your monthly allowance of minutes. If you haven't got any minutes left, you'll be charged at our usual out-of-plan rates.

You'll also be charged at our out-of-plan rates if you make a call that's not covered by your monthly allowance of minutes. These include international calls, or premium calls such as chat lines and TV competitions.

How do I update my Android phone’s software to get Wi-Fi Calling?


To get Wi-Fi Calling you need to make sure your software is up to date. We recommend you backup your phone's memory before you do any software updates - just to make sure everything's safe.

 

How exactly do I enable Wi-Fi Calling on my iPhone?


To enable Wi-Fi Calling on a compatible Apple handset, follow these steps:

• Make sure your device is connected to a Wi-Fi or cellular network.
• Upgrade to iOS 11.2
• Accept new carrier settings
• Go to settings > Mobile data > Wi-Fi calling

To check your carrier settings, simply tap Settings > General > About. The carrier field should display iD 31.1 or greater.

 

Can I use Wi-Fi Calling abroad?


No, sorry. It only works in the UK.

 

What is 4G Calling (VoLTE)?

4G Calling (VoLTE) is another great iD feature on selected handsets. This free service lets you make and receive calls over our 4G Network.

We know that indoor blackspots can stop you getting connected. With 4G Calling, that's not a problem.

It gives you clearer calls, in more places than ever before.

 

How do I get 4G Calling?


1. Check that your phone is compatible.
We only support a select number of handsets currently. If you have one of these, you'll be good to go.

Apple Phones:

  • iPhone SE
  • iPhone SE (2020)
  • iPhone 6
  • iPhone 6 Plus
  • iPhone 6S
  • iPhone 6S Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 8
  • iPhone 8 Plus
  • iPhone X
  • iPhone XR
  • iPhone XS
  • iPhoneXS Max
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone 12
  • iPhone 12 Pro
  • iPhone 12 Pro Max
  • iPhone 12 Mini

Android Phones:

Alcatel:

  • Alcatel 1X (2019)
  • Alcatel 1S
  • Alcatel 1S 2021
  • Alcatel 3 (5053Y)
  • Alcatel 3L
  • Alcatel 3L 2021

Doro:

  • Doro 7080

Google:

  • Google Pixel 4A
  • Google Pixel 4A (5G ready)

  • Google Pixel 5

Huawei Phones:

  • Huawei P10
  • Huawei P10 Lite
  • Huawei P10 Plus
  • Huawei P Smart (2018)
  • Huawei P Smart (2019)
  • Huawei P Smart (2020)
  • Huawei P Smart (2021) 
  • Huawei P20
  • Huawei P20 Plus
  • Huawei P20 Lite
  • Huawei P8 Lite
  • Huawei Mate 20 Pro
  • Huawei Mate 20 Lite
  • Huawei Y5P
  • Huawei Y6 (2019)
  • Huawei Y6S
  • Huawei Y7
  • Huawei Y7 (2019)
  • Huawei Mate 10 Pro
  • Huawei P30 Lite (2020)
  • Huawei P30
  • Huawei P30 Pro
  • Huawei P40 Lite 
  • Huawei P40 (5G Ready)
  • Huawei P40 Pro (5G Ready)

Honor:

  • Honor Play
  • Honor View 10
  • Honor View 20
  • Honor 9 Lite
  • Honor 9X
  • Honor 10
  • Honor 10 Lite
  • Honor 20
  • Honor 8X
  • Honor 8A

Nokia:

  • Nokia 1.3
  • Nokia 2.2

Oppo:

  • Oppo A72
  • Oppo Reno 4
  • Oppo Reno 4Z
  • Oppo Reno Pro
  • Oppo A15
  • Oppo A54
  • Oppo Find X3 Pro
  • Oppo Find X3 Neo
  • Oppo Find X3 Lite

Samsung:

  • Samsung A21S
  • Samsung A3 (2017)
  • Samsung S7
  • Samsung S7 Edge
  • Samsung S8
  • Samsung S8+
  • Samsung S9
  • Samsung S9+
  • Samsung S10 
  • Samsung S10+
  • Samsung S10e
  • Samsung S20 (4G)
  • Samsung S20 (5G Ready)
  • Samsung S20 Plus (5G Ready)
  • Samsung S20 Ultra (5G Ready)
  • Samsung S20 FE
  • Samsung S20 FE (5G Ready)
  • Samsung S21 (5G Ready)
  • Samsung S21 Plus (5G Ready)
  • Samsung S21 Ultra (5G Ready)
  • Samsung A10
  • Samsung A3
  • Samsung A5
  • Samsung A51
  • Samsung A6
  • Samsung A7
  • Samsung A71
  • Samsung A9
  • Samsung A12
  • Samsung A20e
  • Samsung A40
  • Samsung A42 (5G Ready)
  • Samsung A50
  • Samsung A52 (5G Ready)
  • Samsung A70
  • Samsung A80
  • Samsung A02s
  • Samsung A32
  • Samsung Galaxy J4 + (2018)
  • Samsung J6
  • Samsung Galaxy J6+ (2018)
  • Samsung J6 (2018)
  • Samsung Note 8
  • Samsung Galaxy Note 9
  • Samsung Galaxy Note 10
  • Samsung Note 10 Lite 
  • Samsung Galaxy Note 10 +

Sony:

  • Sony L4
  • Sony XZ3
  • Sony XZ2
  • Sony XA2
  • Sony L3
  • Sony Xperia X10 (SM13)
  • Sony Xperia 1 (PF13)
  • Sony Xperia 1 II 5G
  • Sony Xperia 5
  • Sony Xperia 5 II (5G ready)

Motorolla:

  • Motorola One Macro
  • Motorola G8 Plus
  • Motorola G9 Power
  • Motorola E6S
  • Motorola G 5G Plus
  • Motorola G8 Power Lite
     

2. Make sure you have access to 4G.
Using 4G calling requires you to have access to 4G.
Make sure that your mobile data is turned on and you have a 4G connection available.
You can check your coverage here

3. Make sure your software is up to date.
You now need to update your phone's software, if it’s not bang up to date already. If you’re an iPhone user, you’ll need to install the latest software and accept the latest carrier settings

 

Does 4G Calling come out of my allowances?


Yes, 4G Calling comes out of your monthly allowance of minutes. If you haven't got any minutes left, you'll be charged at our usual out-of-plan rates.

You'll also be charged at our out-of-plan rates if you make a call that's not covered by your monthly allowance of minutes. These include international calls, or premium calls such as chat lines and TV competitions.


Any more questions on the Wi-Fi Calling or 4G Calling? Post them below. Or alternatively visit our Help & Advice pages at 4G Calling or Wi-Fi Calling

 


55 replies

Hi @Ryan ,

 

That explains it perfectly - thank you. In that case, can I please ask:

I’ve recently signed up to idmobile hoping that I would be able to use VoLTE on my LG G5. When I force my phone to use “LTE only” (by using the menu available under *#*#4636#*#*), the phone successfully connects using 4G. The “VoLTE Provisioned” switch is showing on “On”, the “Voice Network Type” shows “LTE” and the “Data Network Type” shows “LTE”, but the “IMS Service Status” menu option shows:

IMS Status

IMS Registration: Not registered

Voice over LTE: Unavailable

Do you know whether this is likely to be a problem on my end (device) or on your end (carrier), and whether there is anything that I can do to fix it? TIA, Jaime

Userlevel 7
Badge +9

Hi @jaimet,

Phones on the list above are devices that we have tested and therefore should work.

If a phone is not listed then it doesn’t mean it won’t work for definite, it’s just that we haven’t tested the phone or when we did, we couldn’t support the service at that time.

Ryan

I see that people ask for certain phones to be added to “the list”. Why?

Could someone please explain to me what, exactly, is the purpose of “the list”? Is it that:

  1. If a phone is on the list, then VoLTE on that phone is guaranteed/supposed/likely(*) to work? (delete as appropriate)
  2. If a phone is not on the list, then VoLTE on that phone is guaranteed/supposed/likely(*) to not work? (delete as appropriate)

I am asking because I have a VoLTE-enabled phone which is not on the list. Does the fact that it is not on the list mean that it is guaranteed to not work?

Any chance of the Motorola G9 Plus being added to the list?

Userlevel 2

No i didnt come from CPW - it was a tesco’s refurb from ebay… it could have had some history i guess but its an immaculate refurb and works perfectly other than wifi calling… wifi calling appears to be a bit bleading edge hit and miss at the moment

As previously mentioned by others, if it was on another network (despite it being unlocked) there's problem something in the custom firmware that's preventing WiFi calling from working on ID.

No i didnt come from CPW - it was a tesco’s refurb from ebay… it could have had some history i guess but its an immaculate refurb and works perfectly other than wifi calling… wifi calling appears to be a bit bleading edge hit and miss at the moment

Userlevel 7
Badge +10

When did you buy the Alcatel @sunnybank?

Was it from ourselves or someone else?

Have you been able to use WiFi calling with it when you pop in a friend/ family members SIM do you know? 

Userlevel 2

Hi, yep i borrowed an iphone 6 to test the IDmobile sim on wifi calling (on the same wifi network) and it worked fine.. tested that before i went and bought the Alcatel 3L.. 

Oops sounds like the phone then, id be sending it back, lol. Did you have specific reason for wanting the Alcatel?

Hi, yep i borrowed an iphone 6 to test the IDmobile sim on wifi calling (on the same wifi network) and it worked fine.. tested that before i went and bought the Alcatel 3L.. 

Userlevel 2

Hi, no i'd already tried this based on the other comments…  its a brand new SIM-Free phone so as you say I did expect it to work as its on the list… not great as it was bought specifically for this reason as i have no phone signal at home… the list clearly cant be trusted at face value.. is the “Alcatel 3L” support for the 2020 version only?  if so it needs to be stated!

Do you have any others phones that you could test your ID SIM in? Or try that phone on a different WiFi network. (Sometimes the problem can lie with the router)

Hi, no i'd already tried this based on the other comments…  its a brand new SIM-Free phone so as you say I did expect it to work as its on the list… not great as it was bought specifically for this reason as i have no phone signal at home… the list clearly cant be trusted at face value.. is the “Alcatel 3L” support for the 2020 version only?  if so it needs to be stated!

Userlevel 7
Badge +10

Hi @sunnybank 

Did Kurt’s message above help at all?

If not, do you happen to know if the phone you bought was previously sold through another network at all?

Some of the other networks flash the firmware of phones sold directly through them which unfortunately make it so certain features become exclusively locked unless you’re using their SIM’s.  EE being one in particular we’ve seen examples of this being the case.

SIM-free phones that have never had any network affiliation prior should always be fine if they’re on our compatibility list though. 

Phones sold through iD Mobile on contract don’t get locked in such a way if you were to use them elsewhere later down the line neither.

Userlevel 2

Hi, ive just bought an Alcatel 3L (2019) specifically because its on the wifi calling supported list... but it doesnt seem to work…. is there something i need to do to ‘activate’ it?  Latest sw update applied etc..

Thanks

Under network>mobile network, there might be an option to turn on WiFi calling. You can sometimes check if it's working by enabling airplane mode, then turning on WiFi again. If not, you might be our of luck. Please let me know how your get on.

Hi, ive just bought an Alcatel 3L (2019) specifically because its on the wifi calling supported list... but it doesnt seem to work…. is there something i need to do to ‘activate’ it?  Latest sw update applied etc..

Thanks

Userlevel 1

Good idea I'll give it a try but I'm in europe at present do I'll try it on Sunday. 

Userlevel 2

It is on ID as well.  I keep trying to talk to ID  but I cant seem to get a person to talk with. Their online system says it's an agent but they keep just giving generic answers like a robot. I don't know what to do.

Maybe daft question, have you tried swapping the sim cards round?

Userlevel 1

It is on ID as well.  I keep trying to talk to ID  but I cant seem to get a person to talk with. Their online system says it's an agent but they keep just giving generic answers like a robot. I don't know what to do.

Userlevel 2

Thank you again for taking the time to get back to me

It is on my home network but my other note 8 works perfectly on it !! I'm not sure what else to try.

What network is that one on? Have you contacted ID?

Userlevel 1

Thank you again for taking the time to get back to me

It is on my home network but my other note 8 works perfectly on it !! I'm not sure what else to try.

Userlevel 2

Sadly doesn't seem to have worked. Do ID need to activate the SIM for wifi calling?

 

Are you trying this on your home wifi network? I would suggest you try a public hotspot. Some routers need the correct ports opening up to allow wifi calling traffic. E.g. I found I couldn’t use wifi calling at work because out internet provide had blocked the required ports! I am sure if you try a different place (or two) you will find it works. There is no specific setting on the SIM card, if you can make calls you should be able to route via wifi.

 

You can read more at this thread: https://community.idmobile.co.uk/ask-a-question-18/ports-and-protocols-needed-for-wifi-calling-31811

Userlevel 1

Sadly doesn't seem to have worked. Do ID need to activate the SIM for wifi calling?

Userlevel 2

I have a note 8 on the list, wifi calling is turned on and software updated but still not working.  Any ideas????

Try enabling air plane mode, then turn on WiFi. It sometimes doesn't work if you are in an area of good coverage.

Userlevel 1

I have a note 8 on the list, wifi calling is turned on and software updated but still not working.  Any ideas????

Userlevel 7
Badge +10

Hello there @nrsp 

The only reason I could think that it wouldn’t work is if the firmware for the phone is one that is flashed in particular with a previous network so that certain features (WiFi calling in this case) are only compatible when used with said networks own SIM’s.

We’ve heard customers tell us they’ve flashed the firmware to make things work fine thereafter, but that’s not something we’d be able to help with from our side.

 

You’d be welcome to purchase a SIM and cancel it within the cooling off period to test if your phone allows for WiFi calling though.

Userlevel 7
Badge +10

Good to hear that @Meritez 

Sometimes devices unlisted can work, it’s just that with subsequent updates to firmware the ability then gets lost.  So in the effort to not disappoint people it’s best to usually leave them off the list just so that we don’t potentially disappoint people in future by reporting something falsely.

Reply