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wifi calling stopped working on both iphones

D
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A couple of days ago noticed both mine and my wife’s iPhones SE were no longer showing ‘wifi calling’ on screen and not able to make it receive calls through wifi calling.  Tried rebooting phone, toggling wifi calling in settings and restarting BT router.  No change.  Suggestions welcomed.  As both phones have stopped working at the same time suspect there is a common cause

Best answer by MZone

​@Dadofthree Goto settings - General - About - and you should be prompted to do a carrier update. Allow the update and if you check by network provider it should show iD 64.2 if it’s updated.

That should fix your WiFi calling issues. 

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    5 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • 1420 replies
    • June 12, 2025

    Sorry to hear this ​@Dadofthree 

    There was an issue, but I believe this was resolved with an update. Are your phones running on the latest software update?

    Please can you try a reboot on them?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
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    • Dadofthree
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    • 2 replies
    • June 12, 2025

    Both phones running latest software.  Tried reboot again, still no wifi calling. 

    MZone
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    • MZone
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    • 1224 replies
    • Answer
    • June 12, 2025

    ​@Dadofthree Goto settings - General - About - and you should be prompted to do a carrier update. Allow the update and if you check by network provider it should show iD 64.2 if it’s updated.

    That should fix your WiFi calling issues. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    1 person likes this
    • Tyler C
      Tyler C
    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • 1420 replies
    • June 12, 2025

    Hi ​@Dadofthree  can you please try as ​@MZone  has suggested and let us know how you get on? 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
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    • Dadofthree
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    • 2 replies
    • June 12, 2025

    @MZone answer worked on both phones!  Excellent. Many thanks

    Tyler C
    MZone
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    • Tyler C
      Tyler C
    • MZone
      MZone

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