Just placed an order on our website? Here’s when you can expect it to arrive:
I ordered a Pay Monthly Phone.
We offer free next-day delivery by DPD if you order between Monday to Thursday before 8pm.
| Order placed | Day of delivery |
|---|---|
| Monday before 8pm | Tuesday |
| Monday 8pm - Tuesday 8pm | Wednesday |
| Tuesday 8pm - Wednesday 8pm | Thursday |
| Wednesday 8pm - Thursday 8pm | Friday |
| Thursday 8pm - Friday 8pm* | Monday |
| Friday 8pm - Monday 8pm | Tuesday |
*Please note: Delivery dates may vary during Bank Holidays, leading to changes in the expected delivery schedule.
Please note: To help prevent fraud, our DPD deliveries include a unique DPD PIN, which you will receive by email and/or SMS with your one-hour delivery slot. Check out this Community article for more information.
I ordered a SIM Only.
If you order a SIM Only or replacement SIM, it will be delivered by Royal Mail 2nd Class. This usually takes no more than 2-3 working days to arrive. Keep an eye on your post!
| Order placed | Day of delivery |
|---|---|
| Monday before 4pm | Thursday |
| Monday 4pm - Tuesday 4pm | Friday |
| Tuesday 4pm - Wednesday 4pm | Saturday |
| Wednesday 4pm - Thursday 4pm | Monday |
| Thursday 4pm - Friday 4pm* | Tuesday |
| Friday 4pm - Monday 4pm | Wednesday |
*Please note: Delivery dates may vary during Bank Holidays, leading to changes in the expected delivery schedule.
I ordered an eSIM.
Your eSIM QR Code will be sent to you by email.
| eSIM with a SIM Only deal: | eSIM with a Pay Monthly Phone plan: |
|---|---|
| Your eSIM QR code will be sent shortly after your order is processed. If you place your order after 10pm, you may receive your email the next morning. | Your eSIM QR code will be sent to you by email once your phone is dispatched. |
*Please check your spam or junk folder for your eSIM QR Code email.
I ordered an Accessory.
We offer free next-day delivery by DPD if you order between Monday to Thursday before 8pm.
| Order placed | Day of delivery |
|---|---|
| Monday before 8pm | Tuesday |
| Monday 8pm - Tuesday 8pm | Wednesday |
| Tuesday 8pm - Wednesday 8pm | Thursday |
| Wednesday 8pm - Thursday 8pm | Friday |
| Thursday 8pm - Friday 8pm* | Monday |
| Friday 8pm - Monday 8pm | Tuesday |
*Please note: Delivery dates may vary during Bank Holidays, leading to changes in the expected delivery schedule.
Please note: To help prevent fraud, our DPD deliveries include a unique DPD PIN, which you will receive by email and/or SMS with your one-hour delivery slot. Check out this Community article for more information.