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F.A.Q.

When will I receive my order?


iD Mobile
iD Mobile Employee

Just placed an order on our website? Awesome! Check out our quick video guide on when you can expect it to arrive. If you need any further information, you can find more detailed steps below this video:

 

 

I ordered a Phone.

 

 

We offer free next-day delivery by DPD if you order between Monday to Thursday before 8pm.

 

Order placed Day of delivery
Monday before 8pm Tuesday
Monday 8pm - Tuesday 8pm Wednesday
Tuesday 8pm - Wednesday 8pm Thursday
Wednesday 8pm - Thursday 8pm Friday
Thursday 8pm - Friday 8pm* Monday
Friday 8pm - Monday 8pm Tuesday

 

*Please note: Delivery dates may vary during Bank Holidays, leading to changes in the expected delivery schedule.

 

Please note: To help prevent fraud, our DPD deliveries include a unique DPD PIN, which you will receive by email and/or SMS with your one-hour delivery slot. Check out this Community article for more information.

 

I ordered a SIM.

 

 

If you order a SIM Only Deal or replacement SIM, it’ll be delivered by Royal Mail with a tracked service. This usually takes no more than 2-3 working days to arrive, so keep an eye on your post!

 

Order placed Day of delivery
Monday before 4pm Thursday
Monday 4pm - Tuesday 4pm Friday
Tuesday 4pm - Wednesday 4pm Saturday
Wednesday 4pm - Thursday 4pm Monday
Thursday 4pm - Friday 4pm* Tuesday
Friday 4pm - Monday 4pm Wednesday

 

*Please note: Delivery dates may vary during Bank Holidays, leading to changes in the expected delivery schedule.

 

I ordered an eSIM.

 

 

Your eSIM QR Code will arrive right in your inbox. Just keep an eye on your email, and you’ll be ready to activate in no time.

 

eSIM with a SIM Only Deal eSIM with a Pay Monthly Phone plan
Your eSIM QR code will be sent shortly after your order is processed. If you place your order after 10pm, you may receive your email the next morning. Your eSIM QR code will be sent to you by email once your phone is dispatched.

 

*Please check your spam or junk folder for your eSIM QR Code email.

 

I ordered an Accessory.

 

 

Order between Monday and Thursday before 8pm, and we’ll treat you to free next-day delivery with DPD.

 

Order placed Day of delivery
Monday before 8pm Tuesday
Monday 8pm - Tuesday 8pm Wednesday
Tuesday 8pm - Wednesday 8pm Thursday
Wednesday 8pm - Thursday 8pm Friday
Thursday 8pm - Friday 8pm* Monday
Friday 8pm - Monday 8pm Tuesday

 

*Please note: Delivery dates may vary during Bank Holidays, leading to changes in the expected delivery schedule.

 

Please note: To help prevent fraud, our DPD deliveries include a unique DPD PIN, which you will receive by email and/or SMS with your one-hour delivery slot. Check out this Community article for more information.

 

I’m having issues with my delivery. What should I do?

 

If you’re having issues with your delivery, don’t worry! We’ve got some helpful information to guide you. Just take a look at the articles below for steps on what to do next.

 

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