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Question

DPD returned to currys

  • February 19, 2025
  • 7 replies
  • 91 views

Evening, I missed my delivery yesterday, DPD haven’t attempted to redeliver the following day. It now says that the item is being processed for return to curry’s.

how do I stop this and get the item delivered to me?

 

any help would be appreciated.

7 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12039 replies
  • February 19, 2025

Unfortunately ​@DCJ1980, it’s too late to prevent your order item being returned to Currys. 

What did DPD say?


  • Author
  • New
 Contributor
  • 3 replies
  • February 19, 2025

Hi ​@andewhite. They haven’t said anything, I just checked to see what the delivery status was after it wasn’t sent out for delivery today, it now says return to consignor has been requested.

their bot response system says it can’t explain why a request has been made.


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12039 replies
  • February 19, 2025

DPD have been okay delivering to my location, ​@DCJ1980

Unfortunately, like yourself, others have posted about poor delivery services from DPD.

You’ll get a refund after the return has been processed by iD.

🍀


  • Author
  • New
 Contributor
  • 3 replies
  • February 20, 2025

@andewhite the delivery location was fine, DPD arrived there before the delivery slot, which was why I missed the delivery.

i just don’t understand why they failed to deliver the item the following day and now it states return to curry’s as I’ve not requested this.

 


Forum|alt.badge.img+17
  • iD Mobile Employee
  • 1854 replies
  • February 21, 2025

Hello ​@DCJ1980 

 

Thank you for getting in touch. 

 

We are very sorry to hear this has happened. 

Unfortunately, if the order is being returned, we would need to wait for this to reach our warehouse in order to take any action. 

Once the return has been processed, the account would automatically be cancelled. 

 

Are you wanting to reorder?

 

Thanks,

 

Nat 


  • Author
  • New
 Contributor
  • 3 replies
  • February 21, 2025

Hi ​@Natalie W, I made contact with customer service via the live chat and explained the situation, the person at the customer service team have arranged for the item to be shipped out back to me upon its return to the warehouse.

I’m now just waiting for notification of this.

Thank you.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2941 replies
  • February 24, 2025

Hey there ​@DCJ1980, thank you for the update, we’re glad to hear.

 

Kind regards,

Tyler