failed dpd delivery phone sent back to currys

Hello @yaswilliams96 

Welcome and thanks for posting. 

We are very sorry to hear you have not received the delivery. 

If DPD are not able to deliver, I am afraid it would be returned back to us. 

Have you received confirmation that the return has now been completed?

Nat 

DPD says it has been returned to currys yes. What happens now?

Hey there @yaswilliams96, if it’s been returned to us, then the order will likely be closed as returned. Please contact our live-chat to ask for the progress on the return and see if they can get it posted back out or not:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Hi Tyler

I cannot do this, I don’t have an iD mobile number so I cannot use the chat

If it has been returned I can just place another order but I have no confirmation of this because I can’t access my billing information either without a number

Hi @yaswilliams96,

When you access the iD Mobile Chat you can type ‘chat to an agent’.

This should give you the option to contact the Customer Service Team.

If you still have issues, please let us know and we can PM you.

Kash

It doesn’t seem to let me without a valid I’d mobile number could you PM me please

Hi @yaswilliams96 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom