i ordered a idmoblie sim only and im getting charged but the sim isnt at my house at all? im worried the driver couldnt find it and left it somewhere where we cant get too and obvsly someone stole it how do i track it? | iD Mobile Community
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i ordered a idmoblie sim only and im getting charged but the sim isnt at my house at all? im worried the driver couldnt find it and left it somewhere where we cant get too and obvsly someone stole it how do i track it?

  • August 17, 2025
  • 2 replies
  • 13 views

i ordered a idmoblie sim only and I'm getting charged but the sim isn't at my house at all? I'm worried the driver couldn't find it and left it somewhere where we cant get too and obvsly someone stole it is there a way to track it or possibly check where it is if its been sent out or if its arrived 

Best answer by WelshPaul

SIM cards are sent via Royal Mail, but unfortunately, you can’t track them. This means it can take 7-10 days for them to arrive.

SIM cards are activated upon dispatch, and billing begins at that time.

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • August 17, 2025

SIM cards are sent via Royal Mail, but unfortunately, you can’t track them. This means it can take 7-10 days for them to arrive.

SIM cards are activated upon dispatch, and billing begins at that time.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • August 18, 2025

Hi ​@raker2412 

 

I believe ​@WelshPaul has you covered with the above, our SIM only orders are dispatched via Royal Mail and can typically take between 3-5 working days to arrive.

 

Thanks for the help here, ​@WelshPaul.

 

Tom