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new phone

  • December 8, 2024
  • 1 reply
  • 17 views
B
Community Member

I ordered a phone this morning and haven't recieved any confirmation emails or texts. Also the order has disappeared from my id mobile app. However the upfront payment has been taken from my bank account. Who can I speak to in regards to this? Has the phone been dispatched or has the order been cancelled? 

Thanks 

Best answer by Tyler

Hey there ​@BellaBoom, thank you for reaching out. Your order confirmation will be sent within 24-hours or ordering. If you don’t receive further confirmation, please call our sales team on 02071391397.

 

Thanks,

Tyler

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • Answer
    • December 9, 2024

    Hey there ​@BellaBoom, thank you for reaching out. Your order confirmation will be sent within 24-hours or ordering. If you don’t receive further confirmation, please call our sales team on 02071391397.

     

    Thanks,

    Tyler

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