Hello

Please help i signed up with ID pay monthly deal plan yesterday but i have not received the confirmation email.

N

Hi @Natsai,

Please could you check your junk emails as emails can sometimes go there?

Kash

No order confirmation received (I have checked my junk/spam folders). This does not inspire confidence and in my view is not a credible customer service.

Garry

Hello @Lyme Bay Rower,

When did you place the order?

You’d get an email when the order is processing and then an order when it’s dispatched with tracking if it’s a phone contract.

If you want us to check the order, I can PM you here and look into this.

Mohammed

Thank you Mohammed. I placed the order on Saturday morning. A test transaction was made on my business account for confirmation. Other than that I havn’t received anything from ID mobile.

Garry Sutherland

iD Mobile is for personal use and they don't allow business use. Did you place the order in the name of a business? Be interesting to know if they process your order if it was.

No. I just used my business card for the test payment.

What is this test payment you keep mentioning? There are no test payments when completing an order online. An identity check is performed and any up front payment for a device is then taken too.

The debit/credit card and direct debit details must match that of the name and address of the individual placing an order.

My terminology is possibly incorrect. When I checked my bank account I noticed there was an active card check transaction from Carphone Warehouse.

In any case, I still believe that I should have received an acknowlegement of some sort.

The transaction is probably pending, and will be rolled-back if the addresses do not match.

The card holder’s address must be exactly the same as the account holder’s address, otherwise the iD order will be rejected.

In addition, if you tried to place your order online with Carphone Warehouse, you’ll need to ask them about your order.

The “Can I buy an iD Mobile plan from Carphone Warehouse?” community FAQ has more information.

Andewhite,

Thank you for your advice. Card and personal address are the same. Order was placed with IDmobile however, the active card check was was actioned by Carphone Warehouse.

It really shouldn’t be this difficult!

GS

Yeah, I agree @Lyme Bay Rower - but, without an order reference number, order acknowledgement email or order complete email, seems your order was not processed for some (as yet) unknown reason.

Another option might be the iD telephone sales team, on 020 7139 1397.

Anyway, when everything works, iD Mobile is great, but in my experience if you’ve run into a problem things can be challenging.

Good luck.  

Hi @Lyme Bay Rower 

Are you still having issues with this? Have you received any sort of confirmation of your order?

If you let us know here or via the iD Mobile Live Chat so we can help out!

Tom

Thank you Tom. I’m on holiday now so will revisit another time.

Garry