Hi, I sent a request for an order and I didn't receive any confirmation or email. I have the order number if you can help me.
+22Hi there
You could contact iD by either of the following:
Tag @iD Mobile on Facebook / @iD_Mobile_UK on X
Or chat to them via their Live Chat facility:
Their Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat
(for the latter it would be advisable to start the chat with talk to person to bypass their automated chat bot)
They should be able to find out the status of the order and advise accordingly (more than likely its in a queue due to Christmas and/or awaiting the outcome of a credit check)
+24Hi
Welcome to the Community!
I hope that you managed to get an update on this.
If you require further assistance, please let us know and we can send you a PM.
Kash
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