My son tried to buy a new Apple 13 - despite telling DPD we needed a delivery before 10 am they tried to deliver later in the day and so the phone was ultimately sent back to currys - we were away!
The payment of £69.99 was taken out of his bank account on the 19th June and this money has never been refunded, despite ID cancelling the order.
When will this money be refunded as I am not willing to place another order for the phone until the £69.99 upfront charge has been refunded.
Hi
Welcome to the Community!
Sorry to hear about the issues that you experienced.
We can certainly check this out but the account holder will need to contact us directly.
Kash
ID case: 21920684.
I cancelled an upgrade of my contract since last Saturday but till now they have not returned my upfront payment. I will like to know when will I get my money.
Hi
If you’re already in touch with us, we’d recommend continuing with your case there.
Tom
How do I get my money back back is my question which is not obviously answer.
Hi
By continuing with the team you’re already in contact with, as the team that’s more updated with your case than anyone, they’d be best to advise.
Tom
This is completely rubbish. You allowed people to chat with A1 with no human being physically answering questions? This is not good for customers. I will contact my bank to get my money.
Hi
I’m not sure what you mean, if you have a case number, you likely have spoken to a human being over a chat.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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