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Question

sim card hasnt arrived


Hey

 

My phone provider is due to switch over today but I haven't received my new ID sim. What will happen?

 

Thanks

2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12418 replies
  • June 3, 2025

Even without an iD SIM, your switch will take place on the date scheduled, and the number you want to keep will be transferred to the iD Mobile network, ​@Jaybrooks

Your old provider’s SIM will stop working when iD begin work on your number transfer.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • June 3, 2025

Hi ​@Jaybrooks 

 

The switchover would still happen, regardless of if the SIM card is in your physical possession or not.

 

What date did you place your order for the SIM only?

 

Tom