sim card hasnt arrived | iD Mobile Community
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sim card hasnt arrived

  • June 3, 2025
  • 4 replies
  • 142 views
J
Community Member

Hey

 

My phone provider is due to switch over today but I haven't received my new ID sim. What will happen?

 

Thanks

    4 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • June 3, 2025

    Even without an iD SIM, your switch will take place on the date scheduled, and the number you want to keep will be transferred to the iD Mobile network, ​@Jaybrooks. 

    Your old provider’s SIM will stop working when iD begin work on your number transfer.

    Forum member (non-iD).
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • June 3, 2025

    Hi ​@Jaybrooks 

     

    The switchover would still happen, regardless of if the SIM card is in your physical possession or not.

     

    What date did you place your order for the SIM only?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
    • Andy nolan
    • New Contributor
    • August 15, 2025

    Can any 1 help me my sim hasn’t arrived 

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • August 15, 2025

    Hi ​@Andy nolan 

     

    Sorry to hear this, how long ago did you make your purchase?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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