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arrears from my old account, new account.

  • August 30, 2022
  • 2 replies
  • 12 views
Samantha Kent
Community Member

Messaged I'd mobile to say I have outstanding arrears from my old phone.

I have new mobile account which won't let me pay off my arrears, as its on my old phone and I can't sign in because my old phone is dead and I don't use that telephone number.

I'm fucked what do I do.

Got a final demand letter this morning

 

This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • August 30, 2022

Okay @Samantha Kent, I had a similar problem with my two iD accounts.

I got everything sorted out through the iD social media team, on Twitter (by Direct Message).

You can also use facebook (Messenger) to get in-touch with iD Mobile.

Any out-of-hours messages on social media are picked-up when the social media team next start work.

Anyway, good luck.

 

 

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • September 5, 2022

Hi @Samantha Kent 

 

I’d recommend getting in contact either via the above channels suggested by @andewhite or even via our iD Mobile Live Chat!

 

If you’d prefer, we can contact via private messages on here the iD Community site, please let us know if you’d prefer this!

 

Tom

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