Okay, I’d suggest contacting iD Mobile using social media:

1. Send iD a private message on facebook (using Messenger).
2. Send a DM (direct message) to iD on Twitter.

Any out-of-hours messages left on facebook or Twitter are picked-up when the iD social media team next start work.

Good luck!

I’d suggest contacting iD Mobile using social media:

1. Send iD a private message on facebook (using Messenger).
2. Send a DM (direct message) to iD on Twitter.

Any out-of-hours messages left on facebook or Twitter are picked-up when the iD social media team next start work.

Good luck!

Hello @hackedblockedLA50DU,

I’ve renamed your username to take out any personal information from it.

As for your issues, we can take a look at this further to advise, however, it does seem you have been to the Ombudsman and a complaint decision has already been issued so we will not be able to provide an alternative response.

That said, I’ll send you a PM here to discuss further.

Mohammed